Grayson Luxury Hiring for Customer Service Specialist – Order Management Job at Los Angeles, CA Full Time

We are looking for an experienced Customer Serivce Lead specializing in shipping and logistics. The ideal candidate has a genuine interest in logistics, process and analysis, and has an incredible attention to detail.

The Customer Service Specialist responsibilities include managing shipments in transit, processing shipping paperwork, and providing customers with regular updates for orders in transit.

You will be an integral part of the Customer Service team, and take action in performing different logistical processes and procedures, including running open shipment reports and identifying shipment delays and damages. You will be reporting to the Company’s Customer Service Manager, and work closely with the Customer Service Team.

Hours: Full-time, Monday-Friday, 8:00am-4:30pm

Responsibilities

• Communicate with vendors and shipping partners to ensure orders are picked up promptly and correctly
• Provide customers with regular updates for orders in transit, and orders identified with shipping issues.
• Obtain shipping quotes, prepare shipping instructions (BOLs), and schedule pick up for ready orders
• Process shipping instructions for orders that have completed production
• Type accurately, prepare and maintain shipment documents and records
• Reconcile open and closed shipments in a timely manner
• Process return requests, and track returns through to warehouse receiving
• Research, track and restore documentation when problems or discrepancies arise including lost orders and transit delays
• Inform management and compile reports/summaries on activity areas
• Function in accordance with established standards and procedures

Skills

• Proven data entry experience, preferably in relation to shipping
• Competency in MS Office, databases and web-based software
• Hands-on experience with spreadsheets and related reports
• Accuracy and attention to detail
• Aptitude for details and numbers
• Ability to perform filing and record keeping tasks
• Data entry and word processing skills
• Well organized
• Associate’s degree or relevant certification

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Customer service: 2 years (Required)
• Shipping or Logistics: 1 year (Preferred)

Work Location: One location