ESP Associates Hiring for IT Help Desk Technician Job at San Antonio, TX Full Time

Vickrey & Associates, LLC, an ESP Company is seeking an IT Help Desk Technician in our San Antonio office. This is an excellent opportunity for an entry-level, service-oriented professional who is eager to learn and grow their career as part of a collaborative IT team in a professional services environment.

Responsibilities:

• Providing technical assistance and support to end users by responding to help desk tickets, running diagnostic programs, isolating problems, and implementing solutions
• Helping configure, build, and deploy machines for new employees
• Providing support to remote Vickrey offices

Qualifications:

• Customer service attitude
• Good verbal and written communication skills
• Experience with laptops, workstations, cell phones, printing systems, and hardware trouble shooting
• Working knowledge of Windows 10/11, Microsoft Office, and Office 365
• Ability to work well in a highly collaborative, team setting
• Ability to handle multiple tasks and competing priorities while supporting/communicating with IT teammates
• Candidate must be able to pass a drug screen, background check, and have a satisfactory driving record in accordance with the company’s driving (MVR) policy

Preferred:

• Associates Degree and/or 2+ years of experience in computer systems or corporate IT support
• Experience with LAN/WAN support
• Knowledge of VPN access and large-scale plotting systems
• Experience with Microsoft Server 2016 and 2019 support
• Experience with Hyper-V software and/or VM software

Physical Requirements:

• Capable of walking various terrains, including inclines and declines.
• Must be capable of carrying up to but not limited to 50lbs of equipment and or supplies throughout various locations.
• Bending, Knelling, Twisting and Repetitive Lifting of 20lbs are required

Corporate Information:

Vickrey & Associates, LLC., (an ESP Associates, Inc. company) is a full-service civil engineering, environmental consulting, and landscape architecture firm. VICKREY provides planning, project management, civil design, construction administration, surveying & geospatial solutions to both the private and public sectors. VICKREY serves the land development, transportation, public works, power delivery, and governmental market sectors throughout Texas and the United States. Our corporate headquarters is in San Antonio, Texas with a branch office in Austin, Texas.

VICKREY offers an excellent benefits package including:

• Health, Vision, and Dental Insurance
• PTO (Paid Time Off) & Holidays
• Life Insurance
• Flexible Benefits Plan
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• 401(k) Plan
• Education Reimbursement Opportunities
• Referral Bonuses