Manpower Hiring for Senior Customer Support Specialist-SAP Job at Wayne, NJ Full Time

Medical device company is looking for a Senior Customer Support Representative. Full details are listed below, 6-8 months with possibility of extension

The Sales Support Representative ensures timely and accurate order processing of Capital equipment, customer specific and disposable orders from the time of receipt to final billing to customer. The position supports both internal and external customers, and acts as a liaison between the customer and multiple internal departments.

• Ability to handle complex customer inquiries and receive, review, and process purchase orders.
• Deliver revenue backlog in full and uses SAP to manage inventory levels and process/ track purchase orders.
• Create supplier purchase orders and ensure timely and accurate delivery distribution.
• Prevent slippage by examining backlog, operations logs, etc.
• Ensure on-time delivery of customer orders and manage logistics of shipments based on customer needs.
• Ensure seamless importation of inventory by working with Import/Export Compliance Specialist.
• Carry out billing and reporting activities in accordance with customer requirements.
• Liaise between Sales, Service, and Finance teams, Supply Chain, Credit and Collections, Demo and Returns, Warehouse as well as Customers and Vendors.
• Interface with factory and Supply Chain logistics to ensure that the correct equipment configurations are ordered.
• Create and process Service Orders for installation.
• Responsible for processing demo related orders.
• Responsible for processing the trade-in order process and ensure install base is updated.
• Responsible for creating return authorizations, credit memos and debit memos within company guidelines.
• Responsible for running open order reports and providing monthly order demand for allocation.
• Performs other related duties and special projects as required or assigned.

Job Types: Full-time, Contract

Pay: $23.00 – $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Wayne, NJ 07470: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Order Processing: 3 years (Required)
• SAP: 1 year (Required)
• Customer service: 3 years (Required)

Work Location: One location