Windcave Hiring for Technical Support Analyst Job at Phoenix, AZ Full Time

The Company:

Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions to major corporate, banking and SME clients globally. Processing over US$55 Billion worth of transactions per annum, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific. With an impressive global presence, we have offices in New Zealand, USA, UK, and Australia.

If you are looking for an exciting career with an organization that is experiencing rapid growth and offers enormous career development opportunities, then we want to hear from you.

The Role:

To support our rapid growth, we are seeking a motivated Technical Support Analyst for our regional office in Phoenix, Arizona 85006. Primary responsibility is to support a diverse customer base and field queries related to POS software and hardware, as well as software support for e-commerce merchants.

Joining a close-knit team, this is an exciting opportunity to advance your career in the Technology & Payments industry. Business hours are from 8:30 AM to 5:00 PM Monday to Friday and we currently have a hybrid policy in place offering 2 days work from home and 3 days in the office.

Key responsibilities include, but not limited to:

• Provide first-level contact and problem resolution for customers with hardware, software and application problems
• Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met
• Contribute and deliver high quality technical support through thorough analysis of technical problems
• Provide project support for implementation; work closely with project leads to provide high quality project delivery within specific time frames
• Implement processes to improve efficiency
• Ability to develop warm customer relationships

About You:

The role will ideally suit candidates with a background in the Payments industry. We are also open to receiving applications from recent Graduates who have studied Computer Science/ Networking/ Information Systems and are looking for their first opportunity in the technology space.

In addition, you will have:

• Bachelor’s Degree from an accredited University
• Legal right to work in the United States (no sponsorship)
• Proficient oral and written communication skills
• Sensitivity to customer needs and exhibit responsiveness
• Problem solver attitude with a good attention to detail
• Willingness and enthusiasm to learn new systems
• Understand core concepts of technology hardware logistics

Benefits:

This is what you can expect working with us:

• Excellent training provided upon start and before you get on calls to set you up for success
• Competitive salary with benefits including Medical, Dental, Vision, Life, and matching 401K
• A gateway to a promising and long-term career in one of the fastest growing payment solutions provider
• Free monthly parking available

Important:

We have a 45 minute online assessment as a pre-requisite to the hiring process. You will require a camera enabled device to do the test. Please only apply if you are willing to complete the test within 1-2 days of your application.

At Windcave, we like to grow, support, and assist our team members – so together we can accomplish our present and future goals!

If this sounds like you, then please apply here to learn more.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Ability to commute/relocate:

• Phoenix, AZ 85006: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please indicate your expected hourly salary?
• Please indicate availability to complete a 45-minute online assessment as a pre-requisite to the hiring process.

Education:

• Associate (Preferred)

Experience:

• Technical support: 1 year (Preferred)

Work Location: One location