Description
Information Technology Services at West Virginia University is looking for an Information Systems Technician to join our fully remote Service Desk team.
About the Opportunity
As an Information Systems Technician, you will provide first-level, telephone-based customer support to faculty, staff and students across the university system. This team addresses technical problems of varying complexity, aiming to resolve issues and fulfill service requests as quickly as possible, or to refer more complex issues to other teams for resolution.
Service Desk team members rely on the training ITS provides, a robust Knowledge Base and Service Management tool, a network of supportive ITS colleagues, and IT staff in other departments to solve problems for people who need technology to succeed in their own work. Friendly and fast-paced, the work environment exposes team members to a diverse range of issues and opportunities while delivering daily on the university’s core value of service to others.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
Position information
Starting wage: $17.71 per hour.
Shift: We are looking to fill a specific shift, which is expected to be a fixed, year-round schedule:
What you’ll do:
Qualifications
About WVU
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at https://talentandculture.wvu.edu/.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Mar 10, 2022
Posting Classification: Non-Classified
Exemption Status: Non-Exempt
Benefits Eligible: Yes
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