West Shore Home Hiring for Bilingual Customer Service Representative (Evening Shift) Job at Mechanicsburg, PA Full Time

At West Shore Home®, we set the standard. For 15 years, we’ve delivered fast, exceptional home improvements to our clients with the mission of Bringing Happiness to Every Home™. Our brand grows stronger every day as we continue our aggressive nationwide expansion – we are fully operational in 35+ locations across 15 states, and we’re just getting started!

As a Bilingual Scheduling Coordinator (Evening Shift), you will contribute to our mission by providing world-class customer service as you contact customers to schedule pre-installation, installation, and service appointments. You will report directly to the Scheduling Manager & Scheduling Team Lead while working closely with the entire Inside Operations team.

A Day in the Life

• Heavily utilize Salesforce to identify customers that are ready to schedule their jobs and accurately record all appointment information.
• Efficiently schedule jobs and optimize available resources to meet revenue targets.
• Constant follow up to ensure all scheduled jobs are progressing towards completion.
• Communicating with various departments throughout the company while managing multiple priorities simultaneously.

We invest in YOU!

• Multiple Health Insurance options (medical, dental, vision, accident, life, critical illness, etc.)
• 401K retirement plan with company match.
• Paid Holidays and PTO.
• Training programs that provide you the tools, technology & foundational skills needed to ensure your immediate and continued success.

Role Requirements

• Strong computer and analytical skills.
• Strong attention to detail with great organization skills.
• Superior customer service skills and experience.

Schedule & Location

• 11:30am-8pm Tues-Fri/8am-4:30pm Saturday
• On-Site in Mechanicsburg, PA.

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It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

JL-004273

#CORPHP

Job Type: Full-time

Pay: $20.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Mechanicsburg, PA: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Required)

Work Location: One location