Wallis Annenberg PetSpace Hiring for IT Help Desk Coordinator Job at Playa Vista, CA Full Time

POSITION SUMMARY:

Under the supervision of the Operations & Facilities Manager, the IT and Help Desk Coordinator is responsible for supporting the overall network performance and user experience at Annenberg PetSpace and Annenberg GenSpace by providing high-quality IT operations and Help Desk support in alignment with the vision, organizational values and core business needs.

ESSENTIAL POSITION FUNCTIONS: The list that follows is not intended to be comprehensive; it is intended to provide representative summary of the major duties and responsibilities of the position. Incumbents may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• In coordination with the Operations & Facilities Manager, support Annenberg PetSpace and Annenberg GenSpace technology and Help Desk needs.

• Periodically do full system tests, analysis and ensure proper file naming and storage on all organizational servers.

• Manage network switches, routers, firewalls, phone (VoIP) systems, backup supply systems, wireless access points, etc.

• Implement and maintain specific user and enterprise mail server management.

• Provide support for end-users, workstations and POS systems and related software.

• Build, deploy and troubleshoot new end-user systems and devices in a mixed (Windows/Apple) environment.

• Maintain end user remote management via JAMF software to increase productivity, mass system upgrades and user experience via the Self Service Tool.

• Help manage consultants and service providers such as Internet ISP’s, web developers, security vendors, as well as equipment and service contracts and equipment and service provisioning.

• Provide cross training to other team members to maintain continuity of Service.

• Manage off and on site, disaster recovery, cloud based storage and ensure proper documentation.

• Manage and maintain guest service network for intrusions and operability.

• Maintain, develop and continually improve the FYDO internal intranet.

• Perform operations and facilities tasks as requested.

• Work collaboratively and respectfully with internal and external stakeholders.

• Perform related tasks as assigned.

Education & Experience:

· Bachelor’s Degree in related field; 5+ years of IT or related experience. A combination of education and experience will be considered.

· OKTA and Jamf certification or advanced experience preferred

Skills & Abilities:

• Intermediate knowledge of networks, video, audio, and systems engineering principles.
• Demonstrated foresight, creativity and the ability to resolve IT and AV challenges in a production environment.
• Good communication skills, team player, capable of working with multiple technical teams to resolve issues.
• Project Management experience and the ability to manage tasks to completion.
• Experience with the most prolific operating systems: OSX and Windows.
• Competency in Microsoft Office 365.
• Ability to complete, foresee and tackle requests quickly and efficiently.
• Strong administrative and organizational skills, including attention to detail
• Effective written and oral communication skills
• Must possess the ability to work efficiently and calmly under challenging conditions
• Maintain open mind regarding change and be willing to learn, implement and teach new protocols
• A commitment and connection to the mission of Annenberg PetSpace to promote and strengthen the human-animal bond.

PHYSICAL DEMANDS: Must be able to stand, walk, sit, talk and hear, stoop, bend, squat, kneel, grasp grip, put fingers together firmly and reach above and below shoulder level and lift, push or pull 50 pounds, repetitively use hands to operate computers; flex the neck upward and downward; twist the neck and the waist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK CONDITIONS: Standard office environment with exposure to environmental conditions that include working near animals and children.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location