Glow Networks Hiring for Field Technical Support Rep Job at Charlotte, NC Full Time

Field Technical Support Rep

Pay Scale: $21 – $23 p/h, W2, no benefits

Duration: Contract, Full-time

Status: US Citizen or Green Card only

Reports To: Project Manager

Working Hours: Normal business hours Charlotte, NC 28201

Summary/Objective:

Glow Networks is a telecommunication staffing and consulting company based in Dallas, TX. We are seeking a Field Technical Support Representative to work in Charlotte, NC 28201. This position requires advanced mechanical and electro-mechanical troubleshooting skills, and excellent communication and interpersonal skills. You will participate in training to gain knowledge and expertise on Client-Indigo digital presses technology.

Duties:

• Replace Consumables, as needed, at each Device location and ensure that adequate Consumables are available at the
• Clear paper jams
• Assist Customer with an overview of the Device functionality
• Coordinate with Client regarding Device and Client Branded Software Support Service calls
• Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource
• Assist in the collection of usage pages for Devices when required
• Provide initial troubleshooting for Device problems and/or perform spare Device replacements
• Perform maintenance on Devices as directed by the appropriate Delivery Management Service resource
• Utilize web-based software to manage the Fleet which may include proactive monitoring through Web JetAdmin, updating site maps provided after the Discovery and Design Assessment Service and initiating Device related trouble tickets into the Customer supplied ticketing system
• Track usage/activities at the Customer Site(s)
• Coordinate with third party supplier(s) to obtain status for third party supplier(s) provided equipment
• Spot check printouts to catch problems at an early stage.
• Troubleshoot and investigate files that are not printing well.
• Manage the physical space of the production device.
• Collaborate with Customer focal point on maintaining color calibration and creating color profiles
• Work with Customer print job owners to meet their production print needs.
• Maintain customer print device location floor plans
• Proficient with the use of Canon color copiers, calibration, Fiery Rips, X-rite Calibration hardware and software, and
• Adobe Creative Suite print menus and features;
• Spot check printouts to catch problems at an early stage;
• Troubleshoot and investigate files that are not printing well;
• Manage the physical space of the copier;

Knowledge/Skills:

• Highschool Diploma, Vocational or Associate Degree (technical and mechanical field) required
• 3-5 years’ hands-on field experience with industrial printers or similar equipment desired
• Strong mechanical technical interpersonal and communication skills, and the ability to improvise
• Strong Customer relationship skills & ability to manage complex Customer problems
• Excellent teamwork with peers and Client personnel
• Demonstrate consistent and high-level performance
• Understand mechanical and electrical Wiring Diagram and high skilled mechanical troubleshooter
• Schedule and participate in on-site account support meetings both internal and external

EEO Statement: Glow Networks. provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.