Core Molding Technologies Hiring for System Support Specialist Job at Columbus, OH Full Time

Core Molding Technologies, Inc. is a leading engineering materials company operating in 3 country’s is far from ordinary. We have a highly diversified workforce that stresses the importance of its people with a focus on career development, team spirit and inclusion. Our organization is expanding and we are looking to hire an Systems support specialist for our Columbus, OH location. Excellent salary, bonus (up to 14% of salary), benefits, matching 401K and stock sharing plan available! Relocation package included for qualified individuals.

Summary/Objective

Provides excellent customer service by supporting IT systems and applications including networking hardware, network configuration, data management, desktop applications, and desktop hardware. Trains end users on hardware and application use best practices. Creates, updates, and maintains technical guides, user reference guides, and admin support documentation about IT systems and applications. Performs other related project duties as assigned.

Essential Functions

Oversees the day-to-day operation of hardware and networks, including:

• Ensure proper recording, documentation and closure of assigned IT tickets.
• End user support including hardware/software support, training, and special projects.
• Assists with planning, design, and implementation of data connectivity for local area network (LAN) and wide area network (WAN) systems
• Assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving
• Assists in providing network and remote connectivity hardware/software support
• Maintains LAN documentation including network map, hardware inventory, configuration documentation and backup.
• Researches and recommends network and hardware solutions per need
• Assists in installing, designing, configuring, and maintaining system hardware and software
• Analyzes and troubleshoots the network logs and tracks the nature and resolution of problems
• Monitors usage to ensure security of data and access privileges
• Installs, supports, and maintains both physical and virtual network servers and appliances
• Assist with installs, maintenance, and troubleshooting of the Storage Area Network (SAN)
• Establishes and maintains user accounts, profiles, file sharing, access privileges, and security
• Researches, analyzes, monitors, troubleshoots, and resolves server or data network problems
• Develops, maintains and implements data management policies including archiving procedures
• Assists in planning, coordinating, and consulting with vendors and clients for hardware/software purchases, product services, and support
• Keeps current regarding new hardware/software products for system enhancements
• Assists and provides support to the ERP Team as necessary, including processing general EDI reports and updating pricing
• Performs scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing end user support for continuous operations

End User/E-mail/Internet/ Systems Support would include:

• Provides first level contact and convey resolutions to customer issues
• Gather business and end user requirements
• Properly escalates unresolved queries to the next level of support
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Establishing and maintaining user accounts, including but not limited to e-mail, domain account, and ftp accounts
• Providing systems training and software support
• Providing documentation and updating user manual as needed
• Managing anti-spam and anti-virus servers
• Researching and troubleshooting e-mail problems by reviewing mail logs, records, and network configurations
• Providing remote and local application support including end-user setup, and problem solving
• Providing solutions to customer identified problems
• Analyzing and evaluating personal computing products, devices, and systems available in the marketplace for affordability, compatibility, expandability, and ease of use/support
• Installing and configuring PC systems software to optimize performance and integration with client/server applications and info-communications transmission networks
• Analyzing functionality and risks for mobile computing devices, including policies and approaches for managing security and data back-up in bring-your-own-device (BYOD) environments

Preferred Education, Qualifications and Experience

• BS degree in Information Technology, Computer Science or equivalent

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)

Work Location: One location