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CyberCoders Hiring for Help Desk Level II Job at Buffalo, NY Full Time
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Help Desk Level II
If you are a Help Desk Level II with experience, please read on!
As a Partner Support Specialist, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:
- Acting as an escalation point for Level 2, on-site, and Professional Services technicians and addressing higher-level and more complex issues
- Executing with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, VPNs, firewalls, backup systems, and more.
- Providing excellent customer service
What You Will Be Doing
- Providing level 2 technical support to partners through a combination of phone calls and service ticket notes
- Tracking all work in ConnectWise as it is completed and submitting accurate timesheets on a weekly basis
- Ensuring through regular communication with the Professional Services, Sales, and Partner Success teams that partners are receiving the excellent level of service expected
- Thoroughly documenting solutions that you deploy, repair, or otherwise encounter that aren’t already documented
- Embodying the standard of Taking IT to 11!
What You Need for this Position
- 3-5 years of relevant experience
- Professional IT Certifications, including: Microsoft MCP, MCSA, MCSE, Sonicwall CSSA, Cisco CCNA, or VMware VCP
- Expertise in Microsoft products, including Windows, Windows Server, Office and O365, Microsoft Exchange
- Expertise in building of Group Policies and Active Directory deployments for software, compliance settings, etc
- Experience with Sonicwall or Nextgen firewalls
- Experience troubleshooting networking concepts including LAN/WAN topology, cabling, routing, and VPN client access, setup, and troubleshooting
- Thorough knowledge of troubleshooting computers, networks, and printers
- Experience with deployment of VMWare Esxi, HyperV, Citrix Xen, or Azure
- Experience with managed switch configurations, HPE, Dell, Xtreme, Cisco including VLAN configuration and troubleshooting
- Experience with data backup and disaster recovery support
- Corporate antivirus support and troubleshooting (Webroot, Avast, AVG, Symantec, Sophos)
So, if you are a Help Desk Level II with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Shay Watson
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
