Easterseals UCP NC & VA Hiring for IT Support Desk Specialist Job at Raleigh, NC Full Time

Easterseals UCP, a non-profit service provider in North Carolina & Virginia, seeks a dedicated IT Service Desk Specialist to join our collaborative, resourceful and dynamic Information Technology team. This role is a hybrid role (remote and office), Temp to Perm, Full-Time, Monday to Friday, 8am to 4:30 pm.

What You’ll Do

The IT Service Desk Specialist is responsible for responding in person, via phone, or electronically to inquiries and requests for assistance with the organization’s information systems. You’ll identify problems, categorize, prioritize, troubleshoot and provide advice to assist end-users and coordinate with other Information Technology team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreement (SLA) guidelines. Operates in a Microsoft Windows micro computing environment.

This role assists with inventory management, maintaining user documentation and computer cloning/imaging, as needed. You will work with the team to streamline processes and strive for continual service improvement as well as provide technical expertise (to include Remote Technical Support via internet and Phone) & understanding of business needs to evaluate and resolve IT service desk tickets, meeting specific Service Level Agreements.

How You’ll Benefit

We offer a competitive hourly rate, flexible schedules, and to become part of a team that values your personal growth and development. We offer benefits to those regularly working full-time 30 hours or more per week.

What We’re Looking For

To join our team, you must have a willingness to support others, be able to lift up to 50 lbs., speak English fluently, and be willing to take a background check. We also require:

• High School Diploma, GED or equivalent
• 2 years of related experience in Information Technology to include deskside support

If you seek a rewarding career opportunity where you can make a difference in the productivity of the people you will help, then please apply now by sending your resume or apply via our website: www.eastersealsucp.com

Job Types: Full-time, Temporary, Temp-to-hire

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Raleigh, NC 27612