WALGREENS Hiring for IT Support Specialist Job at Bolingbrook, IL Full Time

Job Summary:

Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed.

Job Responsibilities:

• Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Such as:Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.

Supporting area processes and interface requirements
Resetting equipment or applying solutions to quickly resolve problems
Resolves complex issues. Resolves escalated issues from less experienced support staff.
Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.

• Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible.
• Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed.
• Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.
• Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes.
• Partners cross functionally to resolve issues.
• Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).
• May lift and transports PC’s, monitors, terminals and printers for deployment as well as repair.

An Equal Opportunity Employer, including disability/veterans

About Walgreens Boots Alliance

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.

WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

More company information is available at www.walgreensbootsalliance.com.

Basic Qualifications

• High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.
• Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
• Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite – Word, Excel, PowerPoint, Internet Explorer
• Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
• Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
• Hours of support may require weekend, holiday and/ or off-hours shift coverage.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor’s degree
• Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA
• Experience at a distribution center or manufacturing environment
• Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP)
• Experience building and maintaining databases (such as Web, Access and SQL)
• Experience coordinating service requests with appropriate IT team.
• Experience working independently and as part of a cross-functional technical team

Job Type: Full-time

Pay: $21.00 – $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Memphis, TN 38118: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location