X LOGICS STAFFING SOLUTION PRIVATE LIMITED Hiring for Desktop Support (Field Service) Job at Olive Branch, MS Full Time

Desktop Support & Field Support:

Olive Branch, MS

Full Time

Responsibilities:

• Advanced knowledge in infrastructure projects, operations systems, and data analytics.
• Assisting with troubleshooting issues using remote management software {LogMein TeamViewer).
• Testing, troubleshooting, and diagnosing computer error messages and failures.
• Strong Knowledge in PC refreshes/ PC Imaging and deployments
• Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
• Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrolment.
• Understanding of technology offerings and businesses supported.
• Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
• Genuine interest in continuous feedback, learning, and growth opportunities.
• Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
• Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.
• Escalate issues to next level support if needed.
• Work with the team and create Technical Knowledge Base article.
• Strong analytical and problem resolution skills.
• Proficient in Ticketing Tools preferably ServiceNow and Remedy: tool.
• Knowledge of Vendor Management,
• Knowledge of Commissioning & Decommissioning of assets.

Job Type: Full-time

Salary: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Olive Branch, MS: Reliably commute or planning to relocate before starting work (Required)

Experience:

• iOS: 3 years (Preferred)
• Windows: 3 years (Preferred)
• Desktop support: 5 years (Preferred)

Work Location: One location