Viking Cruises Hiring for Customer Service Representative Salary $43-$55 per Hour Job at Woodland Hills, CA Full Time

Customer Service Representative

• This is a 100% remote work from home opportunity.

You must reside in one of the below states to be eligible:

• AL, AK, AZ, CA, CO, FL, GA, IN, KY, LA, ME, MT, NJ, NY, OK, OR, PA, RI, TX, UT, WI

$43-$55 per Hour

Every great journey begins with a single call. Viking’s growing Customer Service department seeks Travel Service Specialists to help current and prospective guests. Successful candidates receive 5-6 weeks paid training before transitioning to the customer service team. Looking for a challenging, yet rewarding career in a fast-paced environment?

Job responsibilities

• Handle inbound service calls from clients and prospective passengers
• Identify caller needs and resolve conflict to achieve the highest level of customer satisfaction
• Make outbound calls and provide additional information as needed
• Provide technical assistance to callers as needed
• Effectively communicate policies and procedures
• Maintain individual and team service quality goals
• Provide assistance to guests in regards to change requests, itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile
• Maintain individual service quality goals, and adhere to the Call Center matrix for improved customer satisfaction results
• Ensure accurate and timely service and respond quickly and proactively to customer requests
• Maintain customer records in company CRM tool

Requirements

• Previous call center experience (min. 1 year preferred)
• Strong customer service skills
• Excellent verbal and written communication skills
• Proven ability to provide clients with a first call resolution
• Ability to develop strong client relationships and adjust as needed for each customer
• General knowledge of world geography

Compensation & Benefits

• Excellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate

• 401(k) with company annual match
• Transportation reimbursement
• Paid training
• Paid vacation
• Paid holidays

• Opportunity to take a free and/or discounted Viking cruise
• Other travel discounts through IATA

• Discounted theater, theme park and movie tickets
• Employee wellness program
• Gym membership benefits

Job Types: Full-time, Part-time, Temporary

Pay: $43.00 – $55.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Woodland Hills, CA 91367: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location