Vertical Raise Hiring for Customer Support Specialist Job at Coeur d’Alene, ID Full Time

Vertical Raise is a fundraising platform that helps non-profit high school teams and performing arts groups raise the money necessary to have a successful season. We are a very fast moving 4-year old startup based in Coeur d’Alene, ID. We have 210 employees and are looking for a Customer Service Specialist & Executive Assistant that wants to join our amazing team.

A day in the life of a customer service specialist will consist of answering the phones and helping donors and coaches with questions, help with on-boarding new customers and campaigns, lead routing, and email support.

Requirements

• Good customer support skills through email and over the phone
• Passion for helping groups, teams, & youth organizations raise money
• Outstanding organizational and multi-tasking skills
• Good with Excel, Outlook, and other computer programs
• Ability to handle computer tasks without errors
• EXTREME ATTENTION TO DETAIL!

www.verticalraise.com’
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Benefit Conditions:

• Health, dental, and vision insurance

Job Tasks:

• Answering customer questions
• Email support
• Troubleshooting and solving problems
• Preparing reports

Communication method(s) used:

• Email
• Phone

Work Remotely

• Partially

Job Type: Full-time

Pay: $30,000.00 – $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid remote
• In-person

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Service: 3 years (Preferred)
• Microsoft Excel: 2 years (Preferred)
• Microsoft Outlook: 5 years (Preferred)

Work Location: One location