One Source Communications LLC Hiring for Customer Care Associate Job at Greenville, NC Full Time

Overview: A Customer Care Associate is responsible for providing outstanding customer service during the intake of help desk requests. The CCA will interact directly with clients to intelligently translate their Helpdesk needs into language understood by telecom service providers (i.e. CenturyLink, Verizon, AT&T, Spectrum, Comcast, etc.) and clearly relay information and updated to clients.
Responsibilities:

• Provide first-level support to customer requests regarding Wireless, Wireline, and IT support directed to the Service Assurance Team.
• Create properly formatted internal help desk tickets for client calls & emails in a tracking ticket system.
• Ensure constant flow by escalating requests that require higher level assistance
• Develop a basic understanding of external carrier systems and processes.
• Maintain professional communication and courtesy in every interaction with clients and coworkers
• Communicate any updates to clients and Service Assurance staff as needed
• Ask and gather intelligent questions about the client’s business and accurately document
• Respond to all internal, client and carrier requests on assigned tickets in a timely manner

• Manage work time responsibly and efficiently. Seek to serve other team members when all individual responsibilities are caught up

• Demonstrate a commitment to doing what is right, be honest and sincere in all interactions with clients and co-workers
• Data and system use must comply with One Source information security policies and standards.
• Unauthorized access to data and/or systems is prohibited.

• Must be able to work a full-time 40-hour work week (Monday – Friday, 12PM – 9PM EST) which may include occasional overtime

Qualifications: * Required Skills/Abilities: *

• Ability to interpret and logically apply information received
• Microsoft Office proficiency including Outlook, Excel, Word, and PowerPoint
• Proven aptitude for learning about technology
• Excellent verbal and written communication skills for interactions with customers and service providers

Education and Experience:

• The individual will have preferably earned a Bachelor’s degree, graduation from high school or high school equivalency is required
• Two or more years of Customer Service experience is strongly preferred, training and/or equivalent combination of education and experience will be considered
• Experience operating in a fast-paced environment with a calm demeanor, maintaining a learner’s spirit and a win-win attitude
• Knowledge of CRM software, database software and/or project management software is helpful but not required

Location: 1655 E Arlington Blvd, Greenville, NC 27858

Location: 1655 E Arlington Blvd, Greenville, NC 27858

Job Type: Full-time