Valley View Casino & Hotel Hiring for IT Support Technician Job at Valley Center, CA Full Time

Team Member will be expected to perform a variety of specialized and complex activities involved in the installation, configuration, set-up, operation, modification and repair of computer, automated office, telecommunications and multi-media equipment, systems, mobile devices, and related hardware and software. This position provides specialized support and assistance to technology users and provides work direction and guidance to others as needed. Team Member will work independently under minimal supervision. This position relies on experience, instructions, pre-established guidelines and Very Good judgment to perform the functions of the job, plan and accomplish goals. A certain degree of creativity and latitude is required.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Install and configure workstations, printers and other IT related equipment, including those needed for in-house promotions as requested.
• Install selected software, maintaining proper security levels and access rights.
• Consults with system users on specific project requirements.
• Routinely inspects all supported equipment, identifying potential problems and repairing same, as needed.
• Facilitates the flow of information throughout the Information Technology Department, by attending regularly scheduled departmental meetings.
• Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained.
• Conducts an inventory of all systems on property, and maintains accurate records, by updating information as needed.
• Maintains a working knowledge of all appropriate software and network applications.
• Contacts vendors with regard to specific software, hardware, or phone problems as needed or requested by management.
• Ensure safeguarding and security of all server rooms and IT areas, contacting IT Director/Vice President for access approval.
• Use creativity and very good judgment in assigned duties. Assigned tasks will be performed independently, using pre-established procedures and guidelines.
• Responsible for the safeguarding, confidentiality and privacy of all team member and guest information.
• Answer phone calls, emails and voicemails daily and respond in a timely manner with accurate information. Serves as a resource to all team members in the company.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Required Qualifications:

• Technical Degree in Computer Science or related area; or two years related experience and/or training; or an equivalent combination of education and experience can be substituted for the education requirement.
• Ability to speak and understand the English language.
• Ability to write routine reports and correspondence.
• Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, cell phones, and or email.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Must use very good to excellent judgment when providing information to our guests and maintain positive guest relations at all times.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Preferred Qualifications:

• Previous experience with phone systems, POS systems, Apple equipment, property management and hospitality systems and gaming systems.
• Previous experience working in a casino/gaming environment.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must regularly lift and/or move 50 pounds and occasionally lift and/or move up to 100 pounds.

Working Conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Valley Center, CA 92082: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)

Work Location: One location