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Software & Technology
Acara Solutions Hiring for IT Support Job at Arlington, TX Full Time
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Acara solutions is looking for IT Support for our client located in Arlington,TX
- Supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements.
- Performs client setup at desktop level – installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.
- Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections
- Escalate complex software, hardware, or network/workstation calls to the appropriate staff.
- Supports remote computing and telecommuting clients
- Documents issue resolution using the service desk ticketing system.
- Works with vendors to request service regarding software and hardware failures under maintenance.
- Evaluate software and hardware for functionality and ease of use for integration into our environment.
- Liaises with other departments, partners and vendors.
- Exercises responsibility for the integrity, security, and maintenance of the systems.
- Provides cross training to other staff members.
- Endpoint management/reporting using Enterprise Antivirus Management server technologies (TrendMicro, Symantec Enterprise Protection Manager, etc.)
- Provide support on Microsoft Active Directory, exchange 2013 and Microsoft Office Suite 2016.
Pay and Benefits:
- The Salary for this position is $30.00 per hour (Max Pay rate).
Required Skills / Qualifications:
- Bachelor’s degree in Information Technology
- Minimum of 3 years experience in supporting a network/platform of multiple client systems (Windows, Linux, Thin-Clients)
- Minimum of 3 years experience in supporting client-issues with Multi-Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Duo, SAML, etc.)
- Minimum of 3 years experience in supporting Windows Server technologies (2008 R2-2016), Active Directory, DFS, DNS, DHCP, and Group Policy management.
- Minimum of 3 years Extensive experience in hardware/software platforms to include MS Windows 7 and 10
- Minimum of 3 years Extensive experience in Microsoft Suite Office 2013/2016
- Minimum of 3 years Extensive experience in Microsoft Active Directory and user management
Preferred Skills / Qualifications:
- Good diagnostic and troubleshooting skills
- A+ certification
- Excellent customer service skills.
- Knowledge of Microsoft Lync/Skype for Business.
- Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
- Ability to manage multiple tasks, while effectively focusing on priority issues while staying within service level agreement targets.
- Ability to create, document, and follow processes and procedures.
- Able to understand the core of the client’s issues and solve them expeditiously.
- Able to identify trends in helpdesk calls to identify core problems and client rends.
- Be able to work with minimal supervision.
Additional Information:
- Upon offer of employment, candidates will be subject to a background check and drug screen
- Be willing to work a flexible schedule and overtime
- Limited travel
- Able to lift and carry a minimum of 35 pounds and manual dexterity to bend, stoop, squat and stand for prolonged periods.
- Will occasionally have to move items over 50 pounds with assistance.
- Have visual color acuity
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron’s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
