Infoway Solutions LLC Hiring for Help Desk Support Job at Sturtevant, WI Full Time

Job Description:

• Installation of the laptop, desktop, telephony, mobile devices, and IT-related peripherals; including imaging, profile configuration, network connectivity, etc.
• Installation of software on laptops, desktops, and mobile devices.  Performs troubleshooting, maintenance, and issue resolution related to laptops, desktops, telephony, and mobile devices.
• Provides IT hardware/software service and support for new employees; includes equipment setup, delivery, and IT related training.
• Completes tasks related to the off boarding of separated employees; includes account deprovisioning and equipment retrieval.
• Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed upon service levels.to ensure a high level of customer satisfaction; communicates customer updates when issues may impact agreed upon service levels.
• Assists with major (Priority 1) incidents including issue definition, action plan and success criteria. Communicates with affected groups, stakeholders, and end-users about the impact to business operations.
• Maintains adherence to organization Information Security policies and procedures.
• Attends training and/or industry seminars as appropriate, to stay abreast of current technologies, trends, and directions.
• Performs additional duties as assigned.

Skills and Experieince:

• High school diploma or equivalent (GED or High School Equivalency Diploma) required, Bachelor’s degree in information technology, Computer Science, or related field preferred.
• 2-4 years of progressively responsible help desk, incident management or desktop support experience.
• 1-3 years experience with ticketing systems such as Service Now, Heat, Remedy, or other comparable IT Service Management system (ITSM).
• Experience supporting Microsoft Active Directory
• Experience supporting Windows 10 and Apple iOS operating systems.
• Experience supporting Microsoft Office 365 applications.
• Excellent verbal and written communication skills.
• Professional customer service attitude.
• Action-oriented with the ability to balance urgency with sound judgement and communication.

Work Location Address: 13900 Grandview Parkway, Sturtevant, WI

Contact:

Loki- HR Recruiter
Cell: (925) 228-0663
Info Way Solutions LLC

Job Types: Full-time, Contract

Pay: $20.00 – $25.00 per hour

Experience level:

• 3 years
• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Sturtevant, WI: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Help desk support: 4 years (Preferred)
• IT Service Management system: 3 years (Preferred)
• Windows 10 and Apple iOS operating systems: 2 years (Preferred)
• Microsoft Office 365 applications: 2 years (Preferred)

Work Location: One location