InterVarsity Christian Fellowship Hiring for Technical Support Specialist Job at Madison, WI Full Time

Is God calling you to support His work on college campuses? InterVarsity exists to bring the Gospel of Jesus Christ to college campuses across the United States. Bring your technology operations experience and join us!

MAJOR RESPONSIBILITIES

Provide Tier 2 Support:

• Provide hands-on and remote support to help get software, hardware and operating systems installed and configured. The position provides support when problems occur.
• Log problems, resolutions, work performed and customer contacts in a ticketing system
• Identify, research and resolve technical problems of moderate to advanced complexity
• Provide brief end user training or escalate to others to provide more in-depth training as needed Identify patterns of problems indicating possible training needs or system defects
• Provide technical support for Mac, Windows, iOS, and Android devices
• Install and support PC, printer, mobile and telephone equipment and software
• Execute large-scale desktop deployment, platform migration and endpoint management
• Maintain fleet of laptops with Intune, Anti-Virus, Anti-Malware and other security products
• Manage user accounts for employee hires, changes and terminations; assist with office moves
• Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction
• Complete training and certification for Intune to ensure we are using the product using best practices

QUALIFICATIONS

• Be a follower of Jesus Christ and annually affirm InterVarsity’s Statement of Faith
• Bachelor’s degree in Information Technology or related skill set preferred; may be current student with bachelor’s degree in process
• Three or more years work experience in an IT environment
• Experience with Intune or other MDM solution
• Experience managing mac OS devices
• Experience designing and conducting systems integration testing, component integration testing and user acceptance testing
• Experience in troubleshooting and prioritizing in a fast-paced environment
• Demonstrated ability and commitment to work in a diverse team environment
• Evening and weekend availability for special projects as needed
• Ability to travel to meetings, conferences, and remote sites
• A working knowledge and ability to perform basic troubleshooting of these technologies preferred:
• Current Windows, Apple, iOS, and Android operating systems experience
• Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access)Office 365 online applications (OWA, SharePoint, OneDrive, Office Online, Teams, etc.)
• Familiarity with managing cloud services (Zoom, Azure, Office365)
• Onsite and remote hardware installation and support

InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a)) InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity’s Statement of Agreement: Purpose and Doctrinal Basis because InterVarsity believes that each and every staff plays a vital role in advancing InterVarsity’s mission and purposes.

Job Type: Full-time

Pay: $35,200.00 – $47,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote