University of Toronto Hiring for Manager, Alumni Engagement Programs at Toronto, ON Full Time

Manager, Alumni Engagement Programs

Date Posted: 07/12/2023
Req ID: 32735
Faculty/Division: VP – Division of University Advancement
Department: Alumni Relations
Campus: St. George (Downtown Toronto)
Position Number: 00033108

Description:

About us:

The Division of University Advancement (DUA) promotes and supports the University of Toronto by engaging a worldwide community of more than 600,000 alumni, plus many donors and friends. DUA encompasses a highly skilled team of staff focused in the areas of development, alumni and volunteer engagement, advancement services, and advancement marketing and communications. The uniquely integrated structure encourages each division to bring its particular strengths and expertise to the common cause of advancing U of T’s relations with alumni, donors, and friends. DUA at the University of Toronto is engaged in a transformative agenda deeply rooted in the University’s vision for growth and innovation. We are focused on doubling fundraising performance on a sustainable basis; enhancing the effectiveness and satisfaction of alumni participation and programs; building advancement capacity within and across divisions; creating an organization and culture that fosters leadership, initiative, effectiveness, and community; and contributing to the creation of an external relations strategy for a transforming image, reputation and standing of U of T along an axis of differentiation and excellence.

Your opportunity:

Under the general direction of the Director, Alumni Programs and Services, the Manager, Alumni Engagement Programs is responsible for the strategic development, effective implementation, evaluation and measurement of innovative initiatives and communication strategies designed to increase alumni engagement and loyalty across a broad, diversified base of alumni across life-stage with a focus on integrating across demographic segments.. Informed by industry,program and survey data, demographic and market research insights, and a significant degree of knowledge of the University’s structure, mandate and strategic priorities; the incumbent develops and manages alumni programs, events, and communications. The objective of such programming is to build foundational groundwork for sustainable alumni engagement across an alumni’s lifecycle, extend the reach of U of T’s rich and extensive academic offerings, fully integrate with and support theUniversity’s fundraising goals, and elevate the University of Toronto’s brand and reputation.

The incumbent proactively collaborates with Divisional and DUA Alumni Relations and Development colleagues to develop programs and communications designed to increase alumni engagement across life stage, community and affinity including the 2SLGBTQ+ community and Families. The incumbent leads cross-functional teams to implement strategic, broad scale alumni programs and communications such as Alumni Reunion, and will collaborate with faculty and alumni volunteers including the UTAA and its committees to inform programming and build effective relationships. Responsibilities include, but are not limited to: the strategic development, execution and measurement of programs designed to engage Established Alumni in the 35-55 age range, 2SLGBTQ+ Alumni, Alumni Families and Young Alumni; leads the strategic growth, continuous improvement and effective execution of U of T’s annual AlumniReunion; develops and deploys integrated, multi-channel communication plans in support of engagement initiatives and the alumni narrative; analyzes the success and impact of engagement initiatives and for adjusting strategy, resource allocation and budget as required based on results. The incumbent cultivates relationships with colleagues across the University in order to align central and divisional efforts, and provide leadership in encouraging and facilitating divisionally based Alumni engagement efforts.

Your responsibilities will include:

• Developing and implementing targeted outreach initiatives
• Developing components of programs and initiatives that advance strategic objectives
• Developing and implementing communication plans that support strategic objectives
• Cultivating ongoing, high-profile prospective partnerships that advance strategic agendas
• Developing content for marketing and/or promotional materials
• Conducting detailed analysis and evaluation to determine trends/patterns and make recommendations to senior university officials
• Conceptualizing, organizing and executing event activities
• Analyzing the impact of programming on alumni engagement

Essential Qualifications:

• Bachelor’s degree, preferably from the University of Toronto; or the equivalent combination of education and experience.
• Minimum five years of of progressive experience in Alumni Relations or in a similar field. Demonstrated progression of responsibility and leadership.
• Experience with the strategic development and effective implementation of innovative programming designed to engage a diverse alumni community
• Ability to identify opportunities and possibilities and generate strategies to bring them to fruition.
• Experience planning and executing alumni initiatives with a proven track record of success.
• Demonstrated experience managing programs.
• Experience in managing marketing and communication initiatives from ideation to execution, including experience executing across multiple channels including web, email, social and earned media and traditional print channels.
• Experience using customer, market research, and results data to evaluate initiatives and make recommendations.
• Advanced project management skills; complex projects involving multiple stakeholders, and detailed budgets, establishing timelines.
• Understanding of the unique needs of Alumni across life stage, an understanding of the needs of and current programming of our divisional partners, analysis of market, demographic and other data, as well as an understanding of the Alumni Relations value proposition, and the University of Toronto’s mission and goals.
• Data management and analysis skills.
• Demonstrated initiative and ability to work both independently and as a team and to prioritize and manage conflicting priorities and deadlines.
• An ability to influence without authority and demonstrate a high degree of tact and diplomacy is essential; particularly in managing relationships across all levels of management within a highly matrixed organization.
• Flexibility and ability to deal with ambiguity is required.
• Able to design programs and services with attention to alumni relations best practices.
• The incumbent must be able to function effectively in a political context, and deal with sensitive issues that must be handled in a way that meets the University’s responsibilities and respects the rights of alumni
• Must be capable of developing collaborative relationships with a wide variety of individuals and groups across the University often with competing interests; positively influence stakeholders
• Proven organizational skills. Must be able to handle a busy, diverse and challenging workload; exhibiting sound judgement and sensitivity to delicate relationships between alumni and the University

To be successful in this role you will be:

• Courteous
• Diplomatic
• Multi-tasker
• Organized

Closing Date: 07/26/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term; This is a 1 year term position.
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 — $81,000 with an annual step progression to a maximum of $103,588. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Fiona Chan

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].

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