Client Services Associate
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Client Services Associate
Job Profile Title
Administrative Assistant A
Job Description Summary
The Steven A. Cohen Military Family Clinic (Cohen Clinic) at the University of Pennsylvania is seeking a Client Services Associate. The Cohen Clinic provides low to no cost, evidence-based behavioral health care to Veterans and military family members, including individual therapy for children, adolescents, and adults, as well as couple and family therapy, in an interdisciplinary setting with Case Management and Medication Management.
Job Description
The Client Services Associate is responsible for providing exceptional customer service to clients in our fast paced clinic. They will be responsible for all front desk activities related to the clinic, including receiving and scheduling clients, scanning, faxing, mail distribution, sending and entering symptom measures, and maintaining and distributing transportation reimbursements for clients. Telephone support including triage of calls, reminder calls, call-backs and maintaining accurate documentation within the Medical Record System of all client contact and activities related to scheduling and client care. Client data entry, coordination of follow up outreach to clients, and scheduling support of clinic activities.
The population treated at the Cohen Clinic is multicultural and diverse with respect to race, ethnicity, gender identity, sexual orientation, and socioeconomic status. Candidate would have the opportunity to serve underserved groups of veterans, including women veterans and LGBTQ+ veterans and family members. Accordingly, applicants with experience and/or interest in multicultural/diversity issues and working with diverse populations would be a good fit for the position.
Standard schedule is 8am-5pm M-F with one evening until 7pm. Cohen Clinic staff are currently eligible to work one day (pre-scheduled Monday or Friday) remotely. However, remote eligibility is pending clinic need.
Responsibilities:
1) Providing exceptional customer service to clients in our fast paced clinic. Receiving and scheduling clients.
2) Maintaining accurate documentation within the Medical Record System of all client contact and activities
3) Administrative care coordination tasks, including scanning, faxing, mail distribution, and maintaining and
4) Sending and entering symptom measures.
5) Other duties and responsibilities as assigned.
Qualifications:
Job Location – City, State
Philadelphia, Pennsylvania
Department / School
Perelman School of Medicine
Pay Range
$16.60 – $20.00 Hourly Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3535-Market/Client-Services-Associate_JR00077508-2
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