University of North Carolina at Chapel Hill Hiring for Technology Support Technician at Chapel Hill, NC Full Time

Department:

ASOD Information Systems-430300

Career Area:

Information Technology

Is this an internal only recruitment?:

No

Posting Open Date :

03/19/2024

Application Deadline:

03/26/2024

Position Type:

Permanent Staff (SHRA)

Position Title:

Technology Support Technician – Journey

Salary Grade Equivalent:

IT01

Working Title:

Technology Support Technician

Position Number:

20062820

Vacancy ID:

P018833

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

Monday – Friday; 4 days on site, 1 WFH

Work Location:

Chapel Hill, NC

Position Location:

North Carolina, US

Hiring Range:

$55,000 – $60,722

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

The UNC Adams School of Dentistry Office of Computing and Information Systems provides information technology support for the faculty, staff and students of the UNC Adams School of Dentistry.

Position Summary:

The Technology Support Technician position provides consultation, support, and/or training to users of computer or other information technology-based systems as well as support of hardware, software, operating systems, and networking. This position requires a strong working knowledge and understanding of a wide variety of technologies to effectively support users’ technical needs. This position interacts with a broad range of users and requires strong communication skills and the ability to use a variety of technical resources for providing technical support. While the position provides support for a broad range of technologies in use throughout the school of dentistry, a significant portion of time is devoted to in-depth support for specific technologies unique to the orthodontics department’s needs.

Minimum Education and Experience Requirements:

Graduation from high school and one year in the field of technology related to the position’s role.
– Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
– Journey level requires an additional six months experience
– Advanced level requires an additional one year of experience.

Required Qualifications, Competencies, and Experience:

– Ability to configure and maintain Windows and Apple laptops and desktops according to established standard operating procedures.
– Ability to install, patch, and maintain application software.
– Analyze and troubleshoot hardware and application software issues
– Respond to customer requests for technical support in a timely and efficient manner.
– Able to work independently with minimal direct supervision.
– Must excel in oral and written communication.

Preferred Qualifications, Competencies, and Experience:

– Experience working with database technologies (e.g., SQL, Access)
– Familiarity with Windows Server OS and Active Directory
– Experience working under strict IT security frameworks (e.g., HIPPA, PCI)

Campus Security Authority Responsibilities:

Not Applicable.