University of Central Florida Looking for Student Coaching Manager Full Time

Unleash YOUR Potential With Us 

As a next-generation public research institute and Forbes-ranked top employer in Florida, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve. 

The Opportunity: 

UCF Online Connect Center seeks qualified applicants for openings for Student Coaching Manager. This position is responsible for the day-to-day operations of a coaching team and/or coaching program within an office, unit, or college. This includes supervision and evaluation of student coaching professionals or solely responsible for coaching within a team or program. Provides student coaching and student support services. Participates in retention, progression, and student success initiatives. Supervises, trains, evaluates performance, and assists with professional development for assigned staff and students.

The UCF Online Connect Center is hiring two Student Coach Managers with the following unique focus:  

The first position is responsible for the day-to-day operations of managing the Success Coach team dedicated to student success in graduate, continuing education, and other special programs, and to serve as a lead trainer. 

The second position is responsible for the day-to-day operations of managing the Success Coach team dedicated to student success in E&G undergraduate and graduate programs, and to serve as a lead trainer. 

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

This is a reposted position. Previous applicants are still being considered and do not need to reapply.

Responsibilities:

Responsibilities for each of these positions include:

• Responsible for day-to-day operations of a coaching team or program within an office, unit or college.

• Plans, coordinates, and supervises the student coaching professionals or solely responsible for coaching within a team or program.

• Plans and coordinates administrative activities of the coaching team or program.

• Designs, administers, coordinates, and assesses programs.

• Under the direction of an Assistant Director, Associate Director, or Director, Student Coaching, assists with training, professional development, quality assurance, and performance of the coaching team/staff.

• Recommends and enforces the standards and policies of the office, unit, and university.

• Serves as subject matter expert on coaching and provides guidance to coaching staff on complex situations as needed.

• Serves as a content area specialist and liaison to other university departments and external constituents.

• Recommends and develops policies and practices relating to assigned coaching team or program.

• May represent the office, unit, or college on committees where appropriate Reviews and recommends updates to coaching methodologies to conform to university or office policies.

• Reviews and recommends coach programming to enhance the educational and co-curricular experience of students.

• Identifies and disseminates information regarding coaching philosophies, careers, and academic pathways.

• Develops and implements coaching goals and strategies that align with the strategic goals and mission of the office, unit or college and university.

• Engages in special projects to increase and enhance services to students, faculty, and staff. 

• Supports the development and implementation of assessment measures and collects and analyzes student data to measure outcomes.

• Works with colleagues responsible for developing programs and procedures to secure mandated outcomes.

• Will have a coaching caseload and performs most duties of Student Coach I-IV levels.

Minimum Qualifications: 

Bachelor’s degree and 5+ years of relevant experience, or a Master’s degree and 3+ years, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Master’s degree and 3+ years’ work experience.

• Previous experience working at an institution of higher education.

• Previous Salesforce experience.

• Previous supervisory experience.

• Previous coaching and/or mentoring experience.

Additional Application Materials Required:

Special Instructions to the Applicants: 

It’s crucial to complete the experience section of the application and attach your resume. Incomplete applications will not be considered.

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

This is a reposted position. Previous applicants are still being considered and do not need to reapply.

Are Benefits Important to You? 

Working at UCF has its perks!  In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick leave and paid holidays 

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, go to the UCF Employee Benefits page click here. 

Who Are We? 

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor’s degrees, master’s degrees, Ph.D.’s., certificates, and more. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Division of Digital Learning – Center for Distributed Learning (CDL)

Work Schedule

40 hours per week, within the hours of operation of the Online Connect Center (Monday – Friday 8:00am – 7:00 pm & Saturday 10:00 am – 2:00 pm)

Type of Appointment

Regular

Expected Salary

$48,722.00 to $68,300

Job Posting End Date

02-27-2024-12-00-AM

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF’s Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.