University of Florida Looking for Clinical Services Representative II Student Health Care Center (CHFM) (529343) Full Time

Job No:
529343
Work Type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Veteran’s Preference
Eligible, Health Care Administration/Support
Department: 35010900 – SH-SUPPORT STAFF

Job
Description

Classification Title:

Clin Svc Representative II

Job Description:

The Student Health Care
Center (SHCC) at The University of Florida within the Department of Community Health and Family Medicine (CHFM) is seeking a Clinical
Services Representative IIs to Schedule patient appointments and check in/check out at appropriate times. Answer phones, disseminate agency
information, or direct to the correct individuals. Work with a varied population of students, medical providers, and other individuals to
help them attain health care services. Ensure that accreditation standards are maintained. Protects confidentiality of the medical records
and all patient information. Interface with multiple University of Florida (UF) departments for clearance of students in various programs.
With direction, work with the secretarial and nursing staff in clinic functions.

Scheduling:

• Schedule
  patient appointments, tests, procedures, and minor surgeries in person, by telephone and/or via MyChart inquiries.
• Responsible for
  reviewing and updating patient account detail, entering and verifying insurance.
• Triage all incoming calls to the clinic, forward
  calls, and consult or defer medical questions/advice to appropriate clinical staff.
• Work effectively with a wide range of students
  whose needs may be difficult to assess on initial contact.

Check-in and Check-out Patients:

• Greets
  patients and visitors warmly, professionally and provides a patient friendly point of entry and exit.
• Obtain all health history,
  physical forms, consent forms, copies of identification/ insurance cards and other required documentation during the check-in and check-out
  process.
• Verify student status/eligibility for services and select appropriate guarantor for appointment.
• Ensures scanning
  of paper documents in EPIC are properly completed, labeled, and placed in the correct tab of the patient EMR

Administrative Support:

• Processes incoming mail, coordinates ordering of office supplies, and assist with
  maintaining adequate inventory levels in the clinic.
• Manages in-basket pools, resolution of front-end edits, rejections, and
  information requests within targeted time frame.
• Troubleshoots patient care issues Works with referral coordinator to ensure
  patients schedule with medical specialists at UF Health and in the community.
• Provides coverage in other medical team areas (as
  necessary). Perform other duties as required to support the overall mission of the department.

At Community Health and
Family Medicine and its divisions, everyone belongs, grows, and thrives!

The University of Florida is an Equal Opportunity
Employer. The University is committed to nondiscrimination with respect to race, creed, color, religion, age, disability, sex, sexual
orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information, and
veteran status in all aspects of employment including recruitment, hiring, promotion, transfers, discipline, terminations, wage and salary
administration, benefits, and training.

Please note that this position is NOT eligible for remote work.

Typical
schedule: Monday through Friday, 08:00 AM to 05:00 PM (08:00 AM to 04:30 PM during summer and break weeks) 40 hours per week. Hours
and days may vary due to the needs of the SHCC Clinic. Work locations may differ from UF Vet Hospital and Student Health Care Center on
Campus as needed. Overtime may be required based on workload requirements.

About Gainesville, Florida:

Gainesville (http://cityofgainesville.org) is home to
Florida’s largest and oldest university and serves as one of the state’s centers of education, medicine, cultural events, and athletics.
Gainesville is also the largest city in Alachua County and is the county seat, with approximately 269,000 residents county-wide. The city
provides a full range of municipal services, including cultural and nature services and necessary administrative services to support these
activities. Additionally, the city owns a regional transit system, a regional airport, and a 72-par championship golf course. Known for
preserving historic buildings and the beauty of its natural surroundings, Gainesville’s numerous parks, museums, and lakes provide
entertainment to thousands of visitors. Because of its beautiful landscape and urban “forest,” Gainesville is one of the most attractive
cities in Florida. It is a hidden gem in North Central Florida within a few hours of major cities such as Orlando, Jacksonville, and Tampa.
We are central to the Gulf of Mexico and the Atlantic Ocean, providing easy access within a day’s drive to beaches, nature preserves, and
water-based activities. We have warm weather much of the year, allowing for outdoor activities almost year-round. Due to the diverse
atmosphere generated by The University of Florida and UF Health Shands who are the leading employers in Gainesville, Gainesville is also a
wonderful place to raise a family. For more information about Gainesville, FL please go to: The Guide to Greater Gainesville
Explore Gainesville
in 60 seconds

Expected Salary:

The salary range is between $18.50 to $19.35 per hour, and is commensurate with
skills and experience.

Benefits:

• Health Insurance: UF participates in state and
  university-sponsored benefits programs for individuals, families, and domestic partners. Voluntary insurance options are also available,
  including vision, dental, long-term disability, and more.
• Retirement Options: UF offers attractive retirement
  options, such as the Florida Retirement System Pension Plan, State University System Optional Retirement Program, Florida Retirement System
  Investment Plan, and Voluntary Retirement Savings Plan.
• Leave: UF employees can access a generous paid leave plan,
  a sick leave pool, paid maternity/paternity leave, paid medical leave, and leave payouts.
• See more information on benefits
  here: https://benefits.hr.ufl.edu/

As
a state organization, you might be eligible for the Public Service Loan Forgiveness (PSLF). See https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service for more information.

Minimum Requirements:

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or
vocational/technical training may substitute an equivalent rate for the required experience.

Preferred Qualifications:

• Ability to adhere to high customer service standards as the position is extensively telephone and face-to-face interaction with
  patients, health care providers, and staff from various SHCC offices.
• Possess excellent communication, organization, and
  problem-solving skills.
• Must be comfortable discussing personal health information in a confidential, professional manner.
• Business or healthcare-related practice experience.
• The ability to multi-task, prioritize responsibilities, problem-solve, and
  function in a team environment.
• EPIC system knowledge
• CPT and diagnosis coding
• Ability to adhere to UF and UF
  Health policy. Completion of required annual training including but not limited to HIPAA, FERPA, Red Flags, Handling SSN, Billing
  Compliance

Special Instructions to Applicants:

• This position does not qualify for visa sponsorship
• In
  order for your application for this position to be considered complete, you must upload a resume, a cover letter, or a letter of
  interest.

• Position consists of predominantly computer work, ability to sit for extended periods of time.
• Able to transport himself/herself to various training activities and meetings.
• If you are a Florida resident claiming
  veteran’s preference, please upload a copy of your DD-214 with your application for consideration.

Post offer
requirements:

• Health Clearance for patient and human blood contact
• Criminal background check
• Education
  and experience check

Applications must be submitted by 11:55 p.m. (ET) of the posting end date.

Health
Assessment Required:
Yes

Applications Close: 08 Jan 2024

To apply, visit https://explore.jobs.ufl.edu/en-us/job/529343/clinical-services-representative-ii-student-health-care-ce
nter-chfm-529343

The University is committed to non-discrimination with respect to race, creed, color, religion, age,
disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations,
genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline,
terminations, wage and salary administration, benefits, and training.

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