Tyndale Hiring for Customer Service Representative Job at Pipersville, PA Full Time

• Follow this link to learn more about a day in the life of a Customer Service representative: https://vimeo.com/479082785/b3ace0fd22

Responsibilities:

• Enter phone orders quickly and accurately. Ensure that the employees DLD, shipping address, part numbers, logos and order type is correct;
• Check customer allowance balances and verify the information is correct. Troubleshoot allowance problems and escalate to the Customer Service Manager when necessary;
• Handle catalog requests and send to the appropriate person;
• Process Rush and Same Day order requests;
• Answer inquiries regarding delivery dates, backordered items and track customer shipments if necessary;
• Assist customers in selecting appropriate merchandise;
• Transfer calls to the appropriate department as required, or contact other departments to obtain information to questions you cannot answer;
• Clearly communicate issues that you cannot solve to the Customer Service Manager in a timely manner;
• Work with team members well and communicate with them effectively;
• Perform other duties and projects as assigned;

Qualifications:

• High school diploma or equivalent required;
• More than one year of prior Customer Service experience;
• Must be detail oriented;
• Excellent verbal & written communication skills;
• Solid computer knowledge, some typing skills and ability to enter orders while on the telephone;
• Ability to multi-task and handle many different requests at once;
• Ability to work in a fast-paced environment and handle a large volume of phone calls daily;
• Effectively handle upset customers and stressful situations;
• Possess a moderate level of product knowledge preferred, but not required;
• Works well with team members and is personable;