Triton Regional School District Hiring for Network/PC Technician – – Level II Job at Byfield, MA Full Time

The Level II Network & PC Technician, under the direction of the Director of Technology, manages the day to day maintenance and repairs necessary to keep all district technology hardware and software current and to ensure maximum up time and functionality for end users, as well as maintaining the day to day and long term functioning of Tritons information systems and all associated hardware.PERFORMANCE RESPONSIBILITIES:

• Provide technical support and guidance to all users
• Repair and maintain all computers across the District (High, Middle, and Elementary schools)
• Perform software updates as needed to keep programs functioning correctly
• Train users with newly installed software, answering any questions about new updates
• Replace computer hardware and parts as needed to maintain functionality
• Request quotes for parts needed for maintenance
• Request quotes for new hardware and send them to staff for evaluation and ordering
• Organize and execute warranty repairs through vendors and manufacturers as necessary
• Build and distribute PC disk images for new PCs and corrupt PCs in need of re-imaging
• Build and distribute software packages for programs needed on multiple PCs
• Prepare and configure newly acquired mobile technology (iPads, Laptops)
• Handle intake, imaging, and deployment of newly acquired PCs across all buildings
• Assist in research and implementation of new technology with the Director of Technology
• Assist with network related problems in partnership with outside network management contractors
• Assist in user requests (changing passwords and adding/removing users from email groups)
• Evaluate Help Desk tickets and respond to them in a timely manner
• Ensure that Help Desk tickets are assigned to the correct personnel
• Maintain and update hardware inventory as needed
• Manage & maintain all endpoints (PC, Mac, Chromebook, iPad) with latest patches and security definitions
• Analyzes user workstations/servers and recommends upgrades/changes; assesses organization’s current and future needs
• Helps to implement and maintain policies and goals that support the organization’s IT needs
• Administer VoIP and Voicemail systems at all locations
• Administer camera and security systems at all locations
• Ensure that all systems, user groups, and all related access policies are correct and up to date
• Monitor and test backups on a regular basis
• Monitor/maintain Network Printing for District
• Monitor/maintain Antivirus system
• Assist Director of Technology with related projects and technology planning
• Troubleshoot and Maintain District-Wide Systems (Security Systems, Student Login Systems, Visitor Management, District Website, etc.)
• Assists Network Contractor with troubleshooting network performance issues
• Provide second-level assistance for 24 hour critical equipment monitoring and response
• Perform such other tasks as may be assigned by the Superintendent and/or Director of Technology from time to time

QUALIFICATIONS:

• A minimum of an Associates Degree or equivalent industry Certifications/Licensures, with a Bachelors Degree preferred
• A minimum of 3 to 5 years of related experience preferred
• Working knowledge of Windows OS, Mac OS, iOS, Android, PC Imaging, Troubleshooting, Remote Control and Repair, Mobile Technology such as iPads, Printer Installation and Troubleshooting, Basic Networking Technology
• Prior experience in PC Hardware and Software installation and upgrades
• Moderate to advance skills using Microsoft Office and Google Suite

ATTRIBUTES:

• Committed to the core values of the district
• An unwavering commitment to student success
• High level communication and interpersonal skills
• A commitment to collaborative practice within a professional learning community
• Able to delegate and exercise good judgment
• Detail oriented
• Able to multi-task

TERMS OF EMPLOYMENT:

• Annual Work Schedule: Year Round (does not follow academic schedule)
• Health and Benefits Per District Policies and Agreements