Coast Personnel Hiring for IT Support Technician Job at Bloomington, IL Full Time

Responsibilities:

· Supports internal and external customers in the Cable/Telco area by providing onsite technical support.

· Trouble shoots and supports automated test stations and implements immediate repairs, while displaying exceptional professionalism, outstanding communication skills and top-notch customer service.

· Resolves customer issues related to set top testing, handling all levels of product trouble shooting, which may require working with a test bench evaluating cabling, hardware and/or computer systems.

· Identify, track, document and communicate service-related issues and outcome.

· Ability to work flexible hours to meet customer demand.

· Able to create simple flow charts, drawing to document process changes, workflow, new projects.

· Ability to work with team other team members to understand and resolve problems on a timely manner.

· Ability to implement root cause corrective action.

· Ability to provide remote support with little to no help from other department.

· Ability to update and support changes on simple support tools like Wiki, new relic etc.

· Work with little to no supervision and establish clear communication on project /assignment progress

Knowledge, Skills and Abilities:

· Minimum 2-year degree preferably in Electronics Technician/ Technologist or related discipline, certification in a technology field, or equivalent combination of formal training and work experience required.

· Experience in electronics troubleshooting/repair preferred.

· Familiar with Telco industry including set top box theory, DOCSIS, modems, VOIP, headend both DAC and DCNS is a plus.

· Functional knowledge of Microsoft office products, including Word, Excel, PowerPoint, Outlook, Visio etc. as well as Internet and LAN technology.

· Should have established communication skills at all levels, have a positive attitude, be self-motivated, hardworking, be a team player and able to work in a team environment.

Environment:

Daily Production floor work environment with industry leading test equipment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

KNOWLEDGE

Must have working knowledge of Microsoft office and other computer related skills.

LANGUAGE SKILLS

Must have excellent communications skills, both verbal and written

MATHEMATICAL SKILLS

Must have strong math skills.

REASONING ABILITY

Must be skilled in analytical problem solving.

PHYSICAL DEMANDS

Ability to lift 25lbs and walk production floor as needed

SAFETY & REGULATORY COMPLIANCE

Working knowledge of Safety Compliance (OSHA, and state and local agencies)

Job Type: Full-time

Pay: $17.00 – $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Bloomington, IL 61704: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Electrical: 1 year (Required)

Work Location: One location