Tri-County Termite & Pest Control, Inc Hiring for Customer Service Representative/Scheduler Job at Carneys Point, NJ Full Time

Tri-County Termite & Pest Control is the perfect place for you to grow in a steady, exciting industry! We are an established, trusted company with over 30 years in the industry. We offer comprehensive training, highly competitive compensation and benefits. This position is ideal for the candidate that wants to be a part of a solid family owned company providing a valuable service to customers.

As you will often be the first person to speak to customers, you will be one of the leading voices of Tri-County! People skills are a must.

Job Requirements:

• Shifts are M-F 9am-5pm.
• Strong basic computer skills.

• Excellent attention to detail.

• Clear and concise communication and ability to empathize with customers.

• Ability to organize, prioritize, meet deadlines, and follow-up on all activities.

• Work well within a team.

• Utilize strong listening skills and to identify the customer’s concern and evaluate their needs.

Job Duties:

• Answer incoming calls and address customer’s needs or route calls.
• Schedule appointments for technicians to minimize drive time and/or distance as needed.

• Schedule & communicate with Service Technicians to meet customer requirements.

• Perform outbound calls to customers to schedule service and follow-up on service received.

• Reschedule unserviced accounts.

• Perform outbound calls to customers regarding outstanding account balances.

• Receive payments from customers.

• Proficiently navigate a Windows-based, Web-based, and Google Workspaces system.

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
The office is closed to customers and only open to outside staff for essential business. Rapid tests are available for employees returning from high-risk activities.

Ability to commute/relocate:

• Carneys Point, NJ 08069: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: One location