Aquent Talent Hiring for Customer Relationship Manager Job at Menlo Park, CA Full Time

Salary: DOE

Overview

The main function of a customer relationship manager is to own conversations, relationships, revenue metrics, and performance KPIs for 1000+ SMBs that advertise on social media platforms. The typical CRM will ensure customer satisfaction by promptly answering product questions and resolving customer issues, and grow business and revenue using scaled channels (like emails, webinars, group posts etc)

Job Responsibilities:

• Ownership of end to end conversations, revenue metrics and performance KPIs for a portfolio of 1000+ small and medium businesses
• Resolving customer complaints quickly and efficiently while escalating blockers and generating ideas for improvement
• Helping customers stay up to date on offerings by pitching relevant solutions via scaled methods like emails, video posts, group posts, webinars, etc.
• Effectively using data and dashboards to run simple analyses to diagnose issues and identify areas of opportunity
• Working with cross functional teams on value driving initiatives – e.g. marketing for content, engineering for tools etc.
• Keeping excellent track of customer segments, questions and issues raised, to-do lists etc and report out to working team and leadership team on a regular basis

Skills:

• Excellent verbal and written communication skills, customer service and interpersonal skills.
• Previous experience in promoting and selling products to a large book of business (500+ accounts)
• Experience in deploying scaled communication channels like mass emails, video posts, text posts, etc.
• Good command over data – able to effectively use dashboards and run simple analyses to diagnose issues/ identify opportunities from data
• Organized and able to keep to deadlines
• Proficient in Google Suite
• Ability to build internal relationship and work with a variety of business functions

Education/Experience:

• Bachelor’s degree in sales, marketing, communications, or related field preferred.
• 5-7 years of experience as a Account Manager, Customer Success Specialist, Community Manager or similar sales development type roles
• Knowledge of the ad sales industry
• Experience using Tableau a plus

The target hiring compensation range for this role is $52.56 to $58.41. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include: medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match (if applicable).