Thompson Hospitality Hiring for POS IT Programmer and Support Job at Reston, VA Full Time

POS IT Programmer & Support

We are now hiring to add to our IT department for our Restaurant Company. Looking for someone who either has direct experience or a former operations manager who is looking to shift their career to something different within the industry.

What you will do:

Direct responsibility to develop, manage, update, document, and support various restaurant technology systems including software and hardware support, configuration management, quality assurance, third-party vendor application support, and general user support.

Essential Functions:

· Coordinate with software vendors to prioritize enhancement requests and bug fixes; Ensure successful system-wide deployment without operations impact.

· Provide support, as needed, for all systems (hardware and software) deployed to Thompson Hospitality restaurants.

· Extensive knowledge diagnosing and troubleshooting software, hardware and procedural problems

· Work to minimize downtime resulting from procedural, hardware, or software applications issues.

· Isolate problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found

· Develop, Test and Deploy configuration changes and software updates to the restaurants timely. Monitor the deployment of all changes to ensure completion. Follow-up on failed deployments and resolve issues.

· Recommend and/or develop process, policies, and procedures that lead to a more efficient and effective customer service experience

· Proven ability to execute projects in regards to software and hardware deployment, staging, configuration, testing, programming, installations, or upgrades

· Multi-task in an effective manner and work successfully in a fast-paced environment

· Perform other duties and responsibilities as assigned by the VP of Information Technology.

Requirements:

Experience:

· 3+ years experience with restaurant technologies

· 3+ years of in-depth working knowledge of restaurant systems; Toast preferred

· Excellent written and verbal communication skills

· 3+ years of hands-on experience in restaurant POS administration/management, restaurant support, or an equivalent combination of education and experience

· 3+ years of business systems knowledge required, including POS, sales, labor, cash, inventory and system exportsimports.

· 3+ years proven experience with managing multiple high priority initiatives in a fast paced highly technical environment

Competencies:

· Creative in technical solutions and possesses strong problem-solving skills

· Strong analytical skills to identify trends and dig into root cause of problems

· Ability to multitask effectively

· Excellent listening and communication skills, both verbal and written

· Strong customer relationship skills

· Organized, detail-oriented, and self-motivated

· Must be able to document and present technical issues to be understood at a user (non-technical) level

· Problem-solving abilities and ability to consistently meet deadlines

· Ability to build positive and collaborative relationships

· Project management experience

· Ability to work with minimal supervision

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Reston, VA 20190: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Reston, VA 20190