IT Supervisor for the State of Georgia
Location: 223 Courtland St, NE, Atlanta, GA 30303
Duration: 6+ Months Contract Job
Client: (685863)
Job Id: GA DOL
100% Onsite Job
Job Summary:
· Direct supervision of remote Desktop Support staff located across the state
· 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service
· Coordinate staff scheduling, supervises workload and project status
· Ensures compliance with company policies, customer requirements, quality goals
· Monitor trouble calls & ensures their timely and effective completion
· Provide management level reports on activities, metrics, trends and issues
· Recommend purchase of new equipment and tools to improve staff effectiveness
· 10 yrs. experience in a Windows 10 PC environment performing general IT system support
· Experience with troubleshooting connectivity issues in a LAN/WAN environment
· At least 2 years technical supervisory experience, with preference given to management of remote staff
· Familiarity with remote administration tools such as Dameware, Remote Desktop, WebEx Support
· Experience with the logistical planning and reporting of IT projects, (i.e. migrations/roll-outs/upgrades)
· Possesses significant knowledge of client/server and internet systems architectures
· Experience handling customer complaints, escalations and problem resolution
Job Type: Contract
Pay: $40.00 – $45.00 per hour
Schedule:
Ability to commute/relocate:
Work Location: One location
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