ThermTech – Heat Treating Specialists Hiring for IT Desktop Support Administrator Job at Waukesha, WI Full Time

We are committed to hiring top talent into our operations teams to deliver world-class services. We look for self-motivated and goal-oriented people eager to learn our trade and be a part of our growing team. We value individuals who are problem solvers, team workers and maintain a bright, positive attitude. If you like a fast-paced work environment to learn lifelong skills, we will welcome your application.

Position Location: 200 Travis Ln, Waukesha, WI 53189

Position Hours: FULLTIME 2 nd Shift: 12:00 PM – 8:30 AM (Monday – Friday) Candidate must be willing to train 7:00 AM – 3:30 PM (Monday – Friday)

Position Wage: Starting at $25 per hour (plus based on experience) 17% shift premium included

Company Benefits:

• Competitive pay with additional off-shift premiums
• Health and dental coverage
• Short-term and long-term disability insurance
• Employer matched 401(k)
• Educational reimbursement
• On-site health care, health coaching, chiropractor, massage, & acupuncture services
• 8 paid holidays
• Paid Vacation (acquired after one year of employment)

For more information, please visit our website: www.thermtech.net

Job Description:

The Desktop Support Administrator plays a crucial role in the efficient operations of ThermTech and helps to ensure an excellent user experience. Responsibilities include the provision of technical support to end users, maintaining documentation within the software, and responding to tickets. The Desktop Support Administrator improves system performance by identifying problems and recommending changes and helps maintain and update workstations and printers. The Desktop Support Administrator also diagnoses and resolves technical hardware and software issues.

Principle Duties & Responsibilities:

• Provide technical support to end users
• Writing and maintaining documentation within the helpdesk software
• Improves system performance by identifying problems and recommending changes
• Create and respond to helpdesk tickets
• Diagnose and resolve technical hardware and software issues
• Helps maintain and update workstations and printers

Minimum Requirements:

All hires are contingent upon a 9-panel hair follicle drug test & background check.

Education: Associates Degree in a computer-related field preferred

• CompTIA A+ certification preferred

Experience: 1+ years with troubleshooting computers, printers, & networking

Hard Skills:

• Basic computer knowledge/understanding of computer systems, mobile devices, & other tech products
• Windows, Mac, Office 365 Suite
• Stays current with system information, changes, & updates

Soft Skills:

• Excellent communication skills
• Attention to detail
• Problem-solving
• Adaptability
• Self-motivated
• Able to work collaboratively with others