The University of Texas at Arlington Hiring for Customer Service Representative at Arlington, TX Full Time

Posting Number:

S05417P

Position Title:

Customer Service Representative

Department:

Financial Aid

Location:

Arlington

Job Family:

Student Services

Position Status:

Full-time

Work Hours:

Standard

Work Schedule:

Monday-Friday; 8 a.m.- 5 p.m.

Open to:

External and Internal

Salary:

Salary is commensurate based on qualifications and relevant experience up to $36,200.

Duration:

Funding expected to continue

Pay Basis:

Monthly

Benefits Eligible:

Yes

Benefits at UTA:

We are proud to offer a comprehensive benefits package to all our employees at the University.

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php

University Information:

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

Job Summary:

Provide exceptional or great customer experience performing a variety of administrative tasks; including but not limited to answering phones, addressing student concerns, providing guidance and assistance on a wide range of issues including but not limited to Financial Aid, Admissions, Registration, Student Accounts and Registrar.

Essential Duties and Responsibilities:

• Answer incoming calls and provide great service with great attention to detail.
• Utilize resources and adhere to department/university policies and procedures when performing job duties.
• Provide accurate, clear, and concise information to students, parents and campus partners consistently.
• Multitask simultaneously while speaking to callers/students.
• Perform work in ways that contribute to the university’s successful achievement of enrollment goals.
• Performs other duties assigned.

Minimum Qualifications:

• High School diploma with two (2) years of call center, telephone representative, or the equivalent experience.

Preferred Qualifications:

• Three (3) years of call center, telephone representative, or equivalent experience
• Two (2) years of general office, administrative experience, or customer service.
• Higher education experience.
• Bi-lingual (Spanish and English).

Knowledge, Skills and Abilities:

• Ability to solve problems with critical thinking.
• Must be able talk and type simultaneously.
• Excellent communication skills.
• Basic knowledge of various MS Office software products such as Outlook, Word, and Excel.
• Experience/knowledge working with an integrated student information system such as PeopleSoft.
• Ability to use various office equipment, contact center software, softphone, headset, copier, and laser/fax/copier.
• Ability to handle various customer service issues.
• Ability to communicate clearly and concise on the telephone.
• Ability to understand and follow instruction and training.

CBC Requirement:

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement:

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations:

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [email protected].

Number of Vacancies:

3

Minimum Number of References Required:

3

Maximum Number of References Accepted:

3

Special Instructions to Applicants:

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.