The University of Tennessee, Knoxville Hiring for eLearning Coordinator and LMS Technical Assistant, Employee and Organizational Development – at Knoxville, TN Full Time

eLearning Coordinator and LMS Technical Assistant, Employee and Organizational Development – UT System Human Resources
MR 6 – Non-exempt
Hybrid Schedule

About the UT System 

The University of Tennessee is comprised of campuses at Knoxville, Chattanooga, Martin, and Pulaski; the Health Science Center at Memphis; the Space Institute at Tullahoma; and the statewide Institute of Agriculture and Institute for Public Service. 

The UT System has a presence in each of Tennessee’s 95 counties. Through the combined force of education, research and outreach, the University serves students, business and industry, schools, governments, organizations, and citizens statewide. 

The University of Tennessee System, through its multiple campuses and institutes, serves the people of Tennessee and beyond through the discovery, communication, and application of knowledge. The System is committed to providing undergraduate, graduate, and professional education programs in a diverse learning environment that prepares students to be leaders in a global society. The UT System’s delivery of education, discovery, outreach, and public service contributes to the economic, social, and environmental well-being of all Tennesseans. 

The Opportunity
Reporting to the eLearning Manager, this position has primary responsibility for technical assistance to users of the learning management system and administration of LMS and EOD programs. The eLearning Coordinator provides training and assistance to campus learning authorities (CLA’s). Duties for this position include learning event coordination, technical planning and assistance for conferences, learning management system support, eLearning course design and updates, LMS related report generation, and LMS user training. EOD social media presence, office management responsibilities, and EOD technical support are also duties of this position

Responsibilities include, but are not limited to:

LMS Administration and Technical Assistance/Support 

•        Provide first level K@TE learning management system tech support for EOD and its customers
•        Assist EOD and Campus Learning Administrators (CLA’s)with K@TE course set up, curriculum configuration, learning assignments, and report generation
•        Provide training to CLA’s 
•        Assist EOD and CLA’s with course design and updates
•        Assist EOD in implementation of UTSA required initiatives that reach all campuses and institutes 
•        Provide computer and AV support and other technical assistance for EOD learning events
•        Maintain the EOD social media presence

Office Management

•       Provide guidance, supervision, and work assignment to Student Worker (s)
•        Maintain office and program supplies and equipment inventory
•        Leadership Institute Support to include assistance with logistics planning
•        Ensure tracking and metrics reporting of learning events
•        Coordinate technical assistance for major EOD conferences and other learning events

Technical Support

•        Provide computer training and LMS support training
•        Provide technical support for EOD staff
•        Attend K@TE Governess Committee meetings

Qualifications

Requirements for Qualification
The successful candidate will hold an Associate’s Degree with three (3) years administrative / office experience in a productivity based environment with two (2) years experience working with HR information and / or learning management systems to include entering and retrieving data, and report generation experience.

The successful candidate will have:

• Thorough knowledge of integrated human resources information and learning management systems
•  Understanding of computer, audio/video, and general office equipment with ability to set-up and maintain
•   Excellent customer service skills
•   Strong attention to detail
•   Ability to multi-task with a high level of efficiency
•   Intermediate computer skills including MS Office (Word, Excel, Outlook, and PowerPoint)
•   Ability to research solutions, learn, and apply new knowledge rapidly

Preferred Qualifications
The preferred candidate will hold a Bachelor’s Degree in Human Resource Development (HRD) / Training, Business or Instructional Technology. 

The preferred candidate will have:

•   Administrative/office management experience in higher education
•   Experience using IRIS (SAP) and/or Cornerstone or similar systems
•   Experience providing technical support and training in a professional development unit
•   Learning or other event management or office administrator/manager experience in a high productivity environment
•    Supervisory experience

 Application Process 
For full consideration applications should be accompanied by a letter of interest, resume and three references. Review of applications will begin immediately.       

 Compensation for the position will be competitive and commensurate with qualifications and experience within the market range.  

The University offers a comprehensive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits and much more. Additionally, Tennessee residents do not pay a state income tax. For more information on the University of Tennessee’s benefits, visit https://hr.tennessee.edu/benefits/

Job: Other Admin Asst/Secr/Clerical
Primary Location: US-Tennessee-knoxville
Organization: Employee & Organizational Development
Schedule: Full-time
Job Posting: Nov 29, 2023, 9:46:47 AM