S11417P
Working Title:
Systems Administrator Specialist – Windows
Department:
EITS-Systems Engineering
About the University of Georgia:
Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
College/Unit/Department website:
eits.uga.edu
Posting Type:
External
Retirement Plan:
TRS or ORP
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part time:
Full Time
Additional Schedule Information:
Monday – Friday, 8am – 5pm. Occasional after-hours as needed.
The person in this position may be allowed to work remotely after they have completed the first 180 days of employment and with the approval of the Director of Systems Engineering. If approved for remote work, the person in this position may choose one of the following 2 remote work routines.
* Note that remote work is not a guaranteed benefit of employment and may be discontinued at any time for any reason. Advertised Salary:
Commensurate with Experience
Posting Date:
12/13/2023
Open until filled:
Yes
Proposed Starting Date:
02/01/2024
Location of Vacancy:
Athens Area
EEO Policy Statement:
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).
Classification Title:
IT Systems Support Professional
FLSA:
Exempt
FTE:
1.0
Minimum Qualifications:
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Position Summary:
This position serves on the Systems Engineering team within the University of Georgia Enterprise Information Technology Services (EITS) department. The focus of this position is primarily to support servers running the Windows Server operating system (2016 and newer). This position will be supervised.Typical responsibilities include, but are not limited to:
Knowledge, Skills, Abilities and/or Competencies:
Physical Demands:
Job takes place in normal environmental conditions. This position will spend long periods of time standing and/or sitting at a computer.
Is driving a responsibility of this position?:
No
Is this a Position of Trust?:
Yes
Does this position have operation, access, or control of financial resources?:
No
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):
Yes
Credit and P-Card policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Duties/Responsibilities:
Service Delivery and Administrationa. Performs systems administration, including installation of new servers (virtual and physical), patches, specialized software, and built-in server roles and accounts.b. Plans, deploys, supports, and contributes recommendations surrounding server technologies in a highly complex environment, giving special attention to security issues.c. Develops standards and recommendations for critical functions and services such as system configuration and automated tasks.d. Collaborates with various functional teams on issues and projects.e. Gives attention to security issues and helps develop best practices with regard to system security.f. Responds as needed to threats and incidents that may occur at any time including serving as first-contact for after-hours emergency troubleshooting and problem resolution on a weekly-rotating schedule with other team members.g. Monitors and analyzes both performance and resource utilization. Recommends mitigation strategies as needed.h. Responds to and facilitates requests for resource/service changes.i. Assists with backup and restoration needs.
Percentage of time:
55
Duties/Responsibilities:
Documentation and Procedural Responsibilitiesa. Writes and maintains documentation to assist in the setup, administration, and troubleshooting of EITS-managed systems with attention being paid to UGA/EITS-specific details and to usability by a team of coworkers with varying skill levels.b. Works with others in EITS to document system policies and procedures.c. Facilitates knowledge transfer between units inside and outside of EITS.d. Generates quotes, purchase requests, and justification for procurement of equipment and services.e. Creates and facilitates change requests for approval on all production systems.f. Participates in meetings relevant to this position and team across campus.
Percentage of time:
15
Duties/Responsibilities:
Research, Development, and Service Delivery Assessmenta. Researches and develops technologies for next-generation services.b. Collaborates with colleagues and peers to discuss methods, technologies, and processes they have used to address current issues or service gaps.c. Engages in the Continual Service Improvement process to regularly assess services and processes to identify opportunities for service enhancements.d. Assesses new technologies that could be utilized in our environment to augment current services to better achieve the goals as outlined in the IT Master Plan for campus IT.
Percentage of time:
10
Duties/Responsibilities:
4. Other Duties As Assigned
Percentage of time:
5
Duties/Responsibilities:
Customer Support a. Gives attention to the Team Dynamix ticket queue for their team.b. Takes responsibility for responding to tickets and providing timely and appropriate resolutions.c. Interacts with customers in a courteous, respectful, and professional manner.d. Consults with colleagues and management to determine how to best handle customer requests.
Percentage of time:
15
Contact Details:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:
Wes Merrill
Recruitment Contact Email:
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