The University of Arizona Looking for Coordinator for Student Assistance Full Time

Posting Number: req18395

Department: Residential Education

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The Coordinator for Student Assistance, reporting to the Associate Director of Student Behavioral Education, supports the department’s mission of helping students build a foundation for success by working to support student health, wellness, and academic success. The coordinator will fulfill the responsibilities related to student assistance case management to develop students, support student success and retention, and maintain safety. This position will be responsible for creating and implementing outreach efforts, targeting students, and staff, which enhance the campus knowledge of policies, procedures, and resources. This position requires driving University vehicles and/or golf carts.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

Housing & Residential Life (Housing), a self-funded auxiliary housed within Campus Life at the University of Arizona, operates 23 dorms and 1 graduate apartment complex that house over 7,800 students annually on the University of Arizona Main Campus. More than 80% of on-campus residents are first-year students. Our dorms range in style from historic to modern and range in size from 60 to 1000 residents. While the University does not require students to live on campus, more than 70% of all incoming first-year students choose to live in UA housing to help their transition to university life.

Housing & Residential Life plays a critical role in achieving institutional and divisional goals. We are proud of the supportive environment we provide our students, our vibrant academic partnerships, and our high-quality facilities.

Our Mission: Helping Students Build a Foundation for Success

Our Core Values:

• Excellence -Excellence is performing at an extraordinary level and exceeding expectations
• Respect –  Respect is treating others courteously and professionally in all situations; valuing and honoring diversity in others; being honest, direct, and courteous in all communications and loyal to all, including those not present
• Integrity – Integrity is doing the right thing, being honest with oneself and others, being authentic, and being transparent in intent
• Caring – Caring is being welcoming, kind, compassionate, and willing to help others; showing concern for a person’s needs; listening more and talking less

DUTIES AND RESPONSIBILITIES:

• Assist in managing students of concern related to medical, mental health, socialization, academic and/or behavioral needs that may impact a student’s ability to be successful at the University. 
• Implement outreach and appropriate follow-up with students of concern to ensure compliance with recommendations. 
• Connect students with critical support resources and networks in the University and/or Tucson communities; educate on relevant policies and procedures and administrative options. 
• Address student’s personal, housing, financial and/or academic needs due to a crisis (e.g., medical/family emergency, assault, trauma, hospitalization, suicide ideation, crime victim, etc.) 
• Present relevant students of concern at Behavioral Intervention Team meetings and collaborate effectively with other campus committees that promote student success.  
• Document all interactions and interventions in the designated case management system by collecting, evaluating, and recording pertinent facts and actions related to students of concern. 
• Initiate wellness checks on students when appropriate and determines necessary follow-up. 
• Communicate with parents, families, or designated emergency contacts as appropriate. 
• Assist with long-term needs of students including follow-up to see if student has been successful in addressing any issues or questions related to any identified needs. 
• Evaluate and assess community trends that exist within the different dorms, work collaboratively with Community Directors and Assistant Directors for the Residential Districts, and develop and implement community-based interventions. 
• Develop and implement programs that can be used in dorm setting to promote personal wellness and self-care and educate about the services provided by Student Assistance 
• Collaborate with the Academic Promotions unit to develop an outreach and promotion strategy to effectively communicate services provided to residents. 
• Keep up with student trends pertaining to mental health, substance abuse, and wellbeing.  
• Serve on Contract Appeal Committee to make determinations about the financial repercussions for students who are requesting to cancel their housing contract. 
• Conduct outreach to students not enrolled in classes but living in the dorms to initiate connecting with resources prior to these students being removed from housing.  
• Prepare reports and proposals, including progress reports and annual reports as required by Housing & Residential Life 
• Conduct research and benchmarking activities to assist in the proactive assessment of the initiatives supporting students in crisis. 
• Facilitate training for Housing staff around conflict mediation, students of concern, UA procedures related to student success, and motivational interviewing. 
• Establish and maintain effective working relationships with related campus departments, including Counseling and Psych Services (CAPS), University of Arizona Police Department, Fraternity and Sorority Programs, Disability Resource Center, and Dean of Students Office  
• Educate residents about Housing & Residential Life Policies and Procedures, regulations, rights, and responsibilities, and promote student accountability. 
• Serve in a consultative role with the Community Directors to discuss students of concern and consult about sanctioning decisions for complex conduct cases involving Student Assistance 
• Assist the Associate Director Education with projects related to developing and modifying the Policies and Procedures for Dorm Living, Emergency Protocols, and all Conduct and Student Assistance Training for Community Director and Resident Assistant Staff  
• Serve as the primary point person for Emergency Housing for all campus partners and work directly with students and Housing Assignment Services to coordinate temporary emergency housing. 
• Participate in monthly Substance Abuse Team meetings facilitated by CAPS to discuss substance abuse trends in and around our community as well as national trends and implement interventions.  
• Assist with departmental activities during the August student move in process. 
• Other duties as assigned to meet the needs of the department.

KNOWLEDGE, SKILL & ABILITIES:

• Ability to effectively advise others.
• Demonstrated ability to work effectively with multiple departments, organizations, faculty, staff, and students in sensitive and complex situations. 
• Ability to effectively prioritize and successfully perform duties autonomously and work independently in a high traffic and multi-tasked work environment. 
• Demonstrated and effective communication skills 
• Self-motivated and the ability to work independently as well as part of a team. 
• Knowledge of complexities surrounding student transitions in a college setting 
• Knowledge of factors that promote student success, retention, and graduation. 
• Demonstrated organizational skills, including ability to set priorities that accurately reflect the importance of job responsibilities and conduct multiple assignments in a timely manner. 
• Demonstrated commitment to the educational and emotional development of students. 
• Demonstrated interpersonal skills with the ability to remain neutral. 
• Demonstrated ability to work with and assist others in navigating through complex systems.
• Demonstrated ability to promote self-responsibility and high ethical standards among students.  
• Demonstrated knowledge of and skills in developmental, psychological, and medical issues in the college student population
• Demonstrated knowledge of government regulations pertaining to students, including FERPA, HIPPA, Title IX, Section 504, and the Americans with Disabilities Act. 

Minimum Qualifications

• Bachelor’s degree or equivalent advanced learning attained through professional level experience required. 
• Three years of relevant work experience, or equivalent combination of education and work experience.
• Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications

• Master’s degree in higher education, counseling, or a related field.
• Two years previous work experience in a higher education setting.
• Experience in successfully managing individual student crises and experience providing support to individuals working through personal trauma or victimization.
• Experience in effectively managing highly confidential and sensitive matters.
• Experience with the development and coordination of educational programs focused on college-age students.
• Experience working with Advocate, our Judicial Affairs Data Management System.
• Cell phone and/or remote connectivity.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Student Services

Benefits Eligible: Yes – Full Benefits

Rate of Pay: $53,039-$56,000

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade

7

Career Stream and Level

PC2

Job Family

Student Support

Job Function

Student Services

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1

Contact Information for Candidates

[email protected]

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.