Terra Outdoor Living Hiring for Customer Service Representative Job at Rocklin, CA Full Time

Born in Marin County, CA, Terra designs and builds furniture that turns your outdoor space into your favorite room in the house. Terra works directly with some of the best craftspeople worldwide to create stylish, durable teak and metal outdoor furniture. And we do it all at an extraordinarily good value.

We started with one store in Mill Valley. That’s still our home base, but now we have eleven locations in California with plans to expand further. Our business is growing fast, both in-store and online. People know us for the best, most responsive customer service in the industry. At Terra, we focus on providing our customers with a relaxed, consultative experience.

With our internet sales exploding and massive growth in our stores, we’ve decided that it’s time to create a customer care team. We’re looking for energetic, responsible people who can continue the Terra tradition of outstanding customer service.

The sort of person who will thrive at Terra has:

• A collaborative spirit that is dedicated to growth, communication, and innovation
• Excellent written and verbal communication skills
• Experience working in customer service for high-end customers
• Excellent conflict management skills
• Someone who can learn and get passionate about our products and what they can mean in our customers’ lives
• A friendly, enthusiastic attitude and an ability to problem-solve
• Strong organizational and resource management skills with an affinity for numbers
• The ability to learn and master our Storis POS System.
• The ability to work most weekends, when most of our customers visit us.

What you’ll do every day:

• Handle all online and phone contacts from customers and prospective customers
• Be part of a team that will continue our standards of excellent custokmer service
• Work in close collaboration with operations and store teams to understand and resolve customer needs/issues
• Operate within our core values of collaboration, empowerment, innovation, inspiration, and sustainability.
• Love living life outdoors!

Terra offers health insurance that includes vision and dental, a matching 401(k) plan, paid time off, and company retreats. New hires receive a $500 hiring bonus and an additional $500 after your first 90 days.

Terra Outdoor Living is an equal-opportunity employer (we understand the power of diversity), and we pride ourselves on hiring and developing the best people. We love to create opportunity and promote from within.

We’d love to hear from you!

Job Type: Full-time

Pay: $21.00 – $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Rocklin, CA 95677: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location