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Customer Service
CPS Energy Hiring for Customer Service Energy Advisor 1 Job at San Antonio, TX Full Time
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We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!
Deadline to Apply: April 3, 2022
Pay Grade
6
Starting Pay: $18.00 Hourly
Position Summary
The Energy Advisor role is central component of CPS Energy strategy to serve the community. Energy Advisors help our customers make their homes and businesses more energy efficient, while providing insight as to how customers can have better control in lowering their energy costs. In this role, you will be a trusted advisor to assist customers in managing their accounts and offering products and services that help customers become more knowledgeable about energy and energy efficiency strategies. Energy Advisors serve as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non-commodity accounts, products, and services.
Tasks and Responsibilities
- Assist customer by phone to develop service related solutions
- Probe for key information for customer support needs
- Ask questions to understand how customers are using their energy and how we can better meet their needs
- Conduct initial energy advising consultation with customers
- Educate and counsel customers regarding energy efficiency and account management including the review of energy audit reports
- Create an Energy Action Plan for energy efficiency improvements
- Review and assist with rebates and incentives
- Make recommendations and motivate customers to become Knowledgeable energy consumers
- Overcome objections using effective customer service techniques and persuasive skills to help implement solutions
- Ensures adherence to company practices & policies provides general support including moves, collections and miscellaneous services
- Research billing disputes, deposits, final bill accounts, etc., to resolve customer concerns
- Assist customers with patience, tact and diplomacy.
- Analyze and communicate effectively with customers regarding complex questions and issues
- Other duties as assigned
Minimum Skills
Microsoft Excel
Microsoft Powerpoint
Microsoft Word for Windows
Minimum Knowledge and Abilities
Ability to work varied/fluctuating schedules during periods of high demand, extreme weather or other emergencies, Energy Advisors may need to assist with are called upon for additional duty/on-call schedules
Previous experience working in a call center, customer service, sales, or military service
Basic math skills (addition, math, multiplication, and division); demonstrated ability to work with numbers; 10-key skills
Has excellent organizational skills; can orchestrate multiple activities at once to accomplish responsibilities; arranges information and files in a useful manner
Ability to successfully complete training and all testing. (Failure will result in termination)
Ability to handle complex assignments, be a self-starter, be able to meet goals and deadlines on own initiative with minimum supervision
Ability to transition and/or adapt to all supervisory skills and be familiar with all supervisory responsibilities
Ability to demonstrate intellectual curiosity
Preferred Qualifications
30 + hours of college credit
SAP experience
Bachelor’s degree in Business, Finance, IT or any related fields
Competencies
Serving Customers
Demonstrating Initiative
Demonstrating Tenacity and Perseverance
Building and Supporting Teams
Communicates Effectively
Minimum Education
High School Diploma or GED
Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Ability to travel between business related events. Work hours may be extended.
Physical Demands
Customer Contact
CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
