Customer Support Specialist Comfortex Healthcare Surfaces Winona, MN 55987
Customer Satisfaction Specialist ( CSS ): Comfortex, a leading manufacturer of Medical Mattresses & Cushions, is looking for an excellent communicator to work with Healthcare Professionals and help them…help others. The CSS works to ensure current Comfortex Customers and other Healthcare Providers are aware of and/or are experiencing the benefits Comfortex and its’ products provide.
A Comfortex CSS should have excellent Verbal and Writing skills. Training is provided.
Communicating With and Servicing :
· Current Customers : Contact customers to ensure what they have purchased is meeting their expectations. Confirm or Coordinate what is needed to ensure customer satisfaction.
· Prospective Customers : Find and open communication with various decision makers at a Hospital or Health System to share information about Comfortex, who we serve and the benefits we can provide.
CSS Will Learn:
· Comfortex’ History & Mission
· Product Names & Application
· Product Benefits & Customer Needs ( clinical & financial )
· Unique Design Features – Benefits
· Design’s History and Construction
· Design’s Strengths-Weaknesses-Competitor Items
· Clinical Terms, Effects on Physiology, Product Limitations
· Competitors …. their strength’s and weaknesses
· Healthcare Business & Marketing Terms
CSS Objectives:
· Establish Person to Person Communication
· Whenever Possible…Generate an Interest to Look
· Whenever Possible…Generate an Interest to Try ( 80-90% of those that try a Comfortex design, become a Comfortex customer. )
· Be a Reason Someone Stays or Becomes a Customer
Customer Support Specialist Compensation Plan
Base ( $17.00 hr or $35,360 ) Plus Our Bonus Plan
A 2% bonus : 1% paid monthly and 1% set aside for an additional annual bonus.
Example Earnings :
Regional Monthly Sales Averaging $100,000 per month ( $1,200,000 yr )
1% Bonus Earned + $1000 x 12 plus a matching bonus, paid at Christmas, of $12,000
$35,360 + $24,000 in bonuses = $59,360 ( averages to $28.53 hr )
Regional Monthly Sales Averaging $250,000 per month ( $3,000,000 yr )
1% Bonus Earned + $2500 x 12 plus a matching bonus, paid at Christmas, of $30,000
$35,360 + $60,000 in bonuses = $95,360 ( avg $45.84 hr )
Call Us at 507-454-6579. Please go to extension 222 and leave us a message.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Shift:
Weekly day range:
Ability to commute/relocate:
Work Location: One location
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