Temple University Hiring for Asst Dir, Acad & Stdnt Svcs at Philadelphia, PA Full Time

Grade:   T25

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A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

The Assistant Director of Academic and Student Services provides holistic support and guidance to students in program navigation, course selection, retention, graduation, career exploration, academic support, and other related student success activities. The Assistant Director of Academic and Student Services is responsible for academic advising, registration for non-matriculated students, meeting online and in-person with prospective students, including those interested in programs at the Center City campus and the Bachelor of General Studies.  The Assistant Director of Academic and Student Services is responsible for working closely with advising and student services roles across the University to plan, develop, and deliver services that are appropriate for students at the Center City campus.  The role plays a significant function as a key member of the University College team offering direct services from acceptance through graduation for University College students. The role has increasing involvement with strategic planning, and gathering and analyzing data that informs student service initiatives. The Assistant Director of Academic and Student Services serves as the Center City ombudsperson and the Title IX liaison and a champion for Center City and University College students with the offices across the university.  

This role supports people of diverse backgrounds and should have an understanding of and experience with, successfully supporting individuals with varying backgrounds, including non-traditional students, people with disabilities, people with various gender identities and sexual orientations, individuals from historically underrepresented communities, and other groups This role will implement initiatives that elevate student services to effectively engage non-traditional and diverse student populations.  

This student-centered role works closely with and supports student success with individual students or groups of students through regular meetings, workshops, information sessions, advisement, and other relevant activities. This role manages and provides comprehensive advising services, including graduation review to students for the achievement of individual academic, career and personal plans/goals. 

The role further serves as an advocate and referral source for students; educates students on TU advising policies and procedures. This role is highly collaborative and will work with colleagues across University College and the university, including academic units, student affairs, admissions, Continuing Studies, Career Services, Disabilities Resource Center, and other units. In collaboration with faculty and staff, this role plans and coordinates activities related to new student orientation, transfer advising sessions and other advising initiatives that contribute to retention. This role also oversees the at-risk process for the Bachelor of General Studies and serves as point person for at-risk students including managing and maintaining related data related to student retention. This role may also work with non-credit programs to support advising and registration for professional development programs.  This role will be required to become familiar with a broad range of undergraduate, graduate, and non-credit programs across the university.  This role requires the ability to work on and off-campus, as well as the ability to work early morning, evening, and weekend hours; Extended hours will be required during certain periods each semester.  This role may perform other duties, including implementation and management of special projects as assigned by the Director of the Center City campus and the Associate Vice Provost for University College.

University College supports three regional campuses, the Office of Digital Education, non-credit programs, and several academic programs, including the Bachelor of General Studies and the UG Certificate in Sustainability.

Performs other duties as assigned.

At Temple, you will find it easy to fit in while staying true to yourself.  We value what makes each employee unique and strive to maintain a culture of diversity and inclusion.  As an employee, you will enjoy our collaborative team-based culture that values innovation and creativity.

Click here to learn more about the benefits of working at Temple University.

Required Education & Experience:
Bachelors degree and a minimum of 3 years experience in academic advising and/or student services.
An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

• Strong interpersonal skills and ability to interact effectively with a diverse group of students, faculty and staff.
• Excellent interpersonal skills and strong student-orientation
• Ability to work in a challenging and fast paced, collaborative environment.  
• Ability to creatively problem-solve and develop short- and long-term goals.  
• Demonstrated project management skills and ability to collaborate across departments and campuses, multi-task and prioritize.  
• Excellent oral and written communication skills.   

Preferred:

• Master’s degree
• Working knowledge of Ellucian Banner, DestinyOne or other student registration systems
• Experience in a higher education setting with experience advising a transfer/adult population

This position is a student-facing position; remote work opportunities may be possible depending on student and campus needs and is at the discretion of supervisor.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University’s Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Click here. 

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

Primary Location: Pennsylvania-Philadelphia-Center City Campus (TUCC)-1515 Market Street
Job: Staff
Schedule: Full-time
Shift: Day Job
Employee Status: Regular