Tech Intellectuals Hiring for Customer Experience Technology Manager Job at Remote Full Time

Job Title: Customer Experience Technology Manager

Job Role: Full-time (No 3rd party or contractors)

Salary: 140k -220k Depends on Experience + Bonus

Location: Remote , _ East Coast / Midwest preferred._

Travel: Up to 65%

Job Description:

The Customer Experience Technology Manager is a leader who will work with largest clients to provide analysis, recommendations and implementation plans for to improve our client’s customers experience and drive their business results. CX Technology Managers lead consulting teams with accountability for project delivery, client relationships and business development. A deep understanding of the technology and business processes that powers customer experience is required in at least one of the areas of Sales, Marketing, Service and Commerce.

CX Technology Managers will lead technical consulting teams in the areas of strategy, process improvement, technical and data evaluation, planning and implementation.

The CX Technology Manager must have a strong understanding of CX/UX concepts and platforms, agile methods, customer data, and technical program management. The CX Manager will work closely with broader technical, delivery and consulting teams to provide both best practice market insights and practical implementation direction to clients.

Responsibilities:

• Diagnose and tackle complex business and technology situations in Digital Marketing, Sales, CRM, eCommerce or Service, designing and implementing solutions that can demonstrate benefits and value delivered
• Sell and Lead Client Engagements
• Advise clients on CX Transformations
• Lead project team accountable for CX technical analysis and strategy, system design and implementation
• Manage both onshore and offshore resources and teams
• Drive gap-analysis, business process redesign, vendor selection, roadmap planning, and development of CX POCs
• Lead teams that document requirement specifications, functional specifications, use case and work-flow diagrams
• Identify and raise project issues and risks
• Support the development of strong client relationships and maintain primary relationship with technical owners
• Support clients across the SDLC in production and review of functional design, site demos and hands-on training
• Create business development materials and support sales process
• Work both on-site and off-site
• Understand market and technical trends, risks and opportunities, to help our team provide insights to clients
• Ensure the client is obtaining the business benefits from the engagement
• Will directly supervise and mange people on project teams
• Will coach consultants reporting to them
• Plan and estimate project staffing and costs
• Accountable for project success and profitability
• Develop thought leadership and internal offerings

Qualifications:

• BS/MS in technical field, with an excellent academic record. An MBA is desired.
• A passion for creating great customer experiences for both our clients and their customers
• Track record of selling and managing engagements
• Expertise in at least one area of CX including Sales, Marketing, Service and Commerce and with an understanding of the underlying business processes and expertise in underlying technologies (such as Adobe, Salesforce, SAP Hybris, Veeva, etc.)
• 5-10+ years in CX consulting, or relevant agency and business software consulting
• Ability to manage mid-size projects and programs that include offshore teams
• Strong program management skills including Agile
• Understanding of business strategy as it relates to digital experiences, marketing and/or commerce.
• Ability to relate to and engage with clients especially technology owners
• Ability to articulate complex business and technology ideas in a compelling manner
• Ability to lead client workshops
• Ability to collaborate with virtual and in-person teams
• Excellent communication and presentation skills
• Fluency in written and spoken English is a requirement, additional languages is desirable
• Self-direction with ability to excel in a fast-paced work environment, working independently and remotely with people at all levels in an organization.
• Willingness to travel up to 65%

Job Type: Full-time

Pay: $140,000.00 – $220,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Compensation package:

• Bonus pay

Experience level:

• 10 years
• 11+ years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have hands on experience in at least one area of CX including Sales, Marketing, Service and Commerce and with an understanding of the underlying business processes and expertise in underlying technologies (such as Adobe, Salesforce, SAP Hybris, Veeva, etc)? If so, please specify

Education:

• Bachelor’s (Required)

Experience:

• CX Consulting: 5 years (Required)
• Business consulting: 5 years (Required)
• SDLC: 5 years (Required)
• Hybris: 3 years (Preferred)
• Salesforce: 3 years (Preferred)
• UX: 3 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: Remote