Syndicus Inc Hiring for Logistics Customer Service Representative Job at Pittsburgh, PA Full Time

Logistics Customer Service Representative

• Pay Rate – $25/hour
• Location – Pittsburgh, PA (Coraopolis, PA area)
• Day Shift
• Long-term contract

Responsibilities:

• Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to customers on time and without problems. This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.
• Coordinates shipping and delivery between customers and plants. This requires knowledge of logistics procedures, transportation methods, and regulations.
• Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals. Submits price requests with zero errors.
• Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.
• Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner. Timely assignment of available inventory to comply with transportation/warehousing lead times and meet with customers delivery requirements. May include discussions with management and/or sales to review changes in customers’ demands or deviations of requirements.
• Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing and inventory.
• Enters SCAR/CAR as required for internal and external supplier non-compliance issues.
• Develops strong working relationships with external customers

Requirements:

• BS degree in Business, Logistics, or Supply Chain
• 5 years related experience preferred. Equivalent business or industry experience will be considered.
• Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment.
• Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
• The position requires strong organizational, communication and time management skills.
• Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.
• Ability to quickly grasp general business and market information as well as related technical information regarding products to serve as a department resource.
• International logistics operations experience and knowledge of export compliance regulations are a plus.

Syndicus NACON provides service-oriented staffing and recruiting services to small businesses, large corporations, nonprofits, and government agencies. We pride ourselves on personal service, local market knowledge and commitment to providing great job opportunities. We specialize in contract, contract-to-hire, and direct placement positions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Types: Full-time, Contract

Pay: $25.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor’s (Required)

Experience:

• logistics/supply chain customer service: 4 years (Preferred)
• SAP: 2 years (Preferred)
• manufacturing environment: 1 year (Preferred)

Work Location: One location