Kelly Hiring for Customer Experience Event Coordinator – ONSITE Job at Raleigh, NC Full Time

We are seeking a Customer Experience Event Coordinator for a company based in Raleigh, NC!

Schedule: Onsite, Monday through Friday

Assignment: 6-month contract with the potential to become permanent

Pay: $30.61/hour

Travel: up to 25% overnight

OVERVIEW
The Customer Experience Event Coordinator position is responsible for the comprehensive planning, execution and reporting of a wide array of events and will support a team of Event Managers and Specialists. This support includes assisting on back end administrative functions, event reporting, supporting call center inquiries and escalations, cross functionally working with internal departments (marketing, billing, sales) and external suppliers, as well as utilizing event technology to support stakeholders and customer attendees.
Prior event support experience is preferred as is knowledge and usage of event platforms (i.e. Aventri, Cvent, etc.), Microsoft Office product and Salesforce.com. The Event Coordinator will supplement an event planning team managing numerous incentive, training and regional events, highly regarded by the customer base. Strong organizational and customer service skills are necessary to maintain the high standards already established. The candidate should be goal oriented and self-motivated, with the ability to work individually and on a team.

RESPONSIBILITIES

• Support internal and external events from small to large scale throughout all phases of the program lifecycle from sourcing, design, launch, planning, on-site execution
• Field customer calls and emails with questions pertaining to event plans and use technology to track and manage “cases” through to resolution
• Manage customer issue resolution timeline and ensure cases are handled in a timely manner with an elevated level of care
• Draft communications to keep internal and external stakeholders informed throughout the event program lifecycle
• Assist in setup and execution of event app
• Assist CX Team with other duties such as rooming lists, promotional items sourcing and procurement, vendor sponsorship activations and transportation needs
• Liaison with internal teams such as marketing, sales, merchandising, accounting, credit to ensure internal department and customer needs and timelines are met
• Prepare sales and billing reports that require knowledge of excel formulas such as V-Lookup and pivot tables
• Track program expenses and revenue toward overall event budgets
• Maintain social media event pages
• Contribute to content creation for internal and external presentations
• Raising red flags wherever the business process – billing, installation, or anything pre or post-sales – needs correction to ensure the customer has a seamless experience with the company
• Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered
• Quickly identify breaks in the customer experience that need immediate fixing
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by the management team
• Ability to communicate effectively and build strong relationships with customers, peers and management
• Ability to work and travel on an assortment of days, evenings, and weekends as needed

QUALIFICATIONS

• Minimum 3 years experience in event planning or business-to-business customer service, high school diploma or GED equivalent or equivalent combination of education and experience
• Previous event planning and customer service experience required
• Excellent written and verbal communicator
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
• Noted strengths in organizational and time and project management skills
• Ability to prioritize tasks, operate and make decisions in a fast paced, high stress environment
• Strong analytical skills, problem solving and creative thinking skills
• Very proficient in Microsoft office systems including excel and power point
• An understanding of event platforms
• Salesforce.com experience is preferred
• Ability to balance multiple projects at one time with varying degrees of implementation
• Comfortable working in a fast-paced environment with constant change and ambiguity

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
For questions or more information about this role, please apply and contact Heather Cappiello via email at [email protected].

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At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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