PSMi, Corp Hiring for Customer Service Representative Job at Waterloo, IA Full Time

Customer Service Representative (PSMi based at John Deere in Waterloo IA)

Saline, Michigan based company looking for a motivated and outgoing employee for employment in the Waterloo, IA area. This would be a salaried position based on 1st shift working with 2-3 other team members at the site. Position will be in a manufacturing environment with PPE requirements.

Some responsibilities of the position are as follows:

· Provide timely and accurate information to incoming customer order status requests

· Work with internal management and customer account champions to establish and maintain min/max levels and inventory metrics based upon production schedule

· Receiving of inventory for site and documentation to customer

· Verification/reconciliation of customer inventory

· Create and manage shipping paperwork for items leaving and returning to the site

· Process customer billing and work closely with internal accounting department to resolve A/R and A/P issues

· Develop effective business relationships with the customer and supply base

· Review inventory for nonmoving and overstock items and take appropriate action

· Resolve vendor shipping issues

· Work with engineering and management team to effectively manage expedite requests based on current plant shortages and daily issues

· Assist with offsite warehouse responsibilities

· Education/Knowledge:

o Bachelor’s degree in related field or equivalent work experience preferred

· Experience:

o Good verbal, written, and interpersonal communication skills

o Proficiency in Microsoft Office programs, with an emphasis on Excel

Job Type: Full-time

Pay: $35,000.00 – $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Waterloo, IA 50701: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• CNC: 1 year (Preferred)

Work Location: One location