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State of Connecticut – Department of Administrative Services Hiring for Hardware & Software Vendor Administrator (Information Technology Analyst 3 | 40 Hour | Hybrid) Job at Hartford, CT Full Time
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Are you a highly motivated and well-organized IT professional looking for a new opportunity?
The Department of Administrative Services, Bureau of Information Technology Solutions (DAS BITS) is accepting applications for an exciting Hardware & Software Vendor Administrator (ITA3) opportunity to join the newly formed Vendor Management Office.
Comprehensive Benefit Offerings:
- Industry leading health benefits, including medical and dental coverage.
- Extensive pension plan and supplemental retirement offerings.
- Paid time off – including 13 paid holidays per calendar year.
- Professional growth and paid professional development opportunities.
- A healthy work-life balance to all employees.
The Role: The Vendor Management Office, within the Agency Success division of DAS BITS, is responsible for the oversight and management of vendors that provide technology hardware, software, solutions, and consultation services to the agencies supported by DAS BITS. In this position, you will play a key role in shaping technology procurement throughout the state, through the development, standardization, and training of processes and procedures for managing technology vendors. You can expect to provide guidance to, and work alongside technology managers, directors, and other key stakeholders to help ensure the State’s technology vendors are providing timely and cost-effective services that meet the needs of the State and its constituents, and address issues that arise with vendor performance.
Position Highlights:
- Full-time (40 hours/week)
- Monday-Friday schedule 1st Shift
- Eligible for partial or full telework, with supervisors’ approval, in accordance with the State’s telework
- Location: 55 Farmington Ave Hartford, CT
View the video below to learn what it’s like to be part of this new BITS team!
Selection Plan
These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applicants may be considered.
To Apply:
- Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system.
- For assistance in applying, please visit our ‘Applicant Tips on How to Apply’ page.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
- Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
Important Next Step Information for After You Apply:
- Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
- This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting’s closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question’s expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user’s spam.
- At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
- All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to [email protected].
- Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.
Connect With Us:
- If you have any questions pertaining to this recruitment, please contact Faith MacDonald at [email protected] and reference the recruitment number.
- Follow the State of Connecticut on LinkedIn.
#INDLP
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency Information Technology (IT) environment, this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.
EXAMPLES OF DUTIES
Duties include, but are not limited to:
- Provides technical assistance, training, and advice to agency staff on the preparation and submission of IT procurement requests.
- Works with key stakeholders to obtain quotes from vendors, and approval from senior management for the procurement of IT services.
- Develops custom statements of work for complex IT procurements.
- Works with contracting and legal departments to ensure compliance with state and agency procurement policies and state and federal requirements.
- Prepares and processes financial approvals for IT procurements.
- Manages and tracks progress of initial procurements and renewals, and reports status to key stakeholders.
- Processes vendor invoices and finance paperwork to initiate payment for services.
- Analyzes, reviews, and provides feedback on agency contractual agreements with other state agencies, service partners, and vendors.
- Works with key stakeholders to negotiate and resolve issues with vendors when conflicts or service level failures arise.
- Conducts meetings with key stakeholders as required to address new purchases, renewals, and other concerns related to IT procurement.
- Provides ad hoc reports or interprets standard reports, and creates dashboards as required for state staff and partners.
- Participates in policy discussions and recommends policy or procedural changes as appropriate to improve efficiency and effectiveness.
- Corresponds and collaborates with key stakeholders from other agencies, state and federal partners, and vendors.
- Maintains internal procurement management, contract management, and vendor management solutions.
- Works on special projects as directed by Vendor Management Office Manager and agency IT Director.
- Works independently to analyze available information, draw conclusions and understandings, and present such conclusions effectively to senior management.
- Performs related work as required, see other examples of duties here.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; knowledge of principles and techniques of business information systems re-engineering; knowledge of network protocols and architecture; knowledge of practices and issues of systems security and disaster recovery; knowledge of applications systems development principles and techniques; knowledge of principles and practices of data base management; considerable interpersonal skills; considerable oral and written communication skills; considerable problem solving skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; some supervisory ability.
MINIMUM QUALIFICATIONS – GENERAL EXPERIENCE
Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT related field.
MINIMUM QUALIFICATIONS – SPECIAL EXPERIENCE
One (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex technical support functions in such areas as: assisting in the design, implementation and management of a major communications network; providing technical and administrative support for a wide area network (WAN) or mini-computer system; assisting in the installation and maintenance of major sub-systems or installing and maintaining other host and/or network software; participating in the design and development of system applications; serving as a project coordinator responsible for coordinating the design, development, programming and implementation of moderately complex information systems projects; performing any closely related complex technical support function.
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 2.
MINIMUM QUALIFICATIONS – SUBSTITUTIONS ALLOWED
1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor’s degree.
2. A Master’s degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.
PREFERRED QUALIFICATIONS
- Experience reviewing, evaluating, and approving specifications for issuing and awarding Technology procurement bids.
- Experience writing technical and professional communication, conducting and participating in meetings, and communicating with diverse groups of people.
- Experience with Technology enterprises that support hundreds of thousands of customers through integrated custom and commercial off-the-shelf (COTS) technologies delivered by internal teams and vendors.
- Experience providing oversight of Technology vendors throughout the project lifecycle for enterprise projects that impact 1,000 or more users.
- Experience developing and interpreting reports and dashboards.
- Experience taking notes, maintaining records, and auditing data.
