Position: IT Service Desk Analyst/Sr. IT Service Desk Analyst
Location: Houston, TX
Who We Are
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy, and terrapass.
Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.
Energy – Energy is at the core of everything we do. Whether it’s our products or our enthusiasm to excel, we are driven by a firm sense of action to achieve exceptional results, underscored by a distinct family and community spirit.
Opportunity – Just Energy is synonymous with opportunity. Our dynamic and diverse group of companies offers unparalleled opportunities to contribute to our corporate success with a host of initiatives, projects, and resources designed to promote personal and professional development and growth.
Growth – Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Just Energy’s range of premier training programs support employee learning and development – a cornerstone of our growth and success.
The Senior Service Desk Analyst is a Level Two IT position responsible for ensuring that all end user IT computing including telephony incidents and IT service requests issued by Just Energy end users are completed within the agreed to SLA terms. The role is the primary support function in the Incident Management process by taking callsemailsweb incidents and driving them to resolution andor escalation.
Responsibilities:
Requirements:
Minimum Experience Required:
Benefits:
Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.
We offer:
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