The patient service representative works on improving the quality of the patient experience at all encounters and is responsible for answering patient calls, scheduling appointments, and assisting the patient with their current needs. As an agent of customer service, the Patient Service Representative models the organizations values (PCRAFT) in the performance of duties as well as a commitment to ongoing personal development.
JOB DUTIES AND RESPONSIBILITIES:
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision
EDUCATION: High School Graduate or equivalent.
TRAINING AND EXPERIENCE:
One year office experience in a similar setting. Experience in call center or heavy customer oriented environment and work in an office setting desired.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke’s!!
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