Squeeze Massage Hiring for Guest Services Representative (Remote – Full or Part-Time) Job at Los Angeles, CA Full Time

We’re Squeeze, a feel-good company, from the Founders of Drybar. Our mission is to be the best part of our guests’ and team members’ day.

A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!

BENEFITS & PERKS

• 100% work from home
• Competitive pay & flexible schedules as well as full-time status at 24 hours per week
• Health benefits and 1-week paid vacation for our employees who work just 24 hours or more
• A revolutionary, feel-good culture
• Puppy time (seriously, through our partnership with Canine Companions, you get to participate in events throughout the year that include quality time with puppies!)

ABOUT YOU

• You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change.
• You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you.
• Words that describe you include: creative, energetic, and detail-oriented.
• You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
• Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
• You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
• You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze.

YOUR RESPONSIBILITIES AT SQUEEZE

• Respond to guest inquiries via email, phone, and SMS
• Expert at all things app-related! Squeeze’s experience is digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
• Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, and Front of House Operations
• Employ a mastery of internal tools from payment portals to appointment scheduling
• Identify opportunities to improve the guest experience, internal processes and tools
• Please note, this is a remote / work-from-home opportunity

EXPERIENCE REQUIREMENTS

• 1+ years experience working in customer service at a high-volume B2C technology business

• Excellent people skills and a strong focus on customer service

• Strong written and oral communication skills

• Outstanding problem solving and troubleshooting skills

• Able self-starter with the ability to multitask in a dynamic startup environment

• Experience working with Zendesk preferred

• Must be able to work at least Saturday or Sunday

• Must live in California or Tennessee

Job Type: Part-time