Sparrow Health System Hiring for SHS-HR COORDINATOR at Lansing, MI  Full Time

Job Description

General Purpose of Job:

Responsible for the delivery of exceptional coordination, support, assistance, and administration required to successfully execute key initiatives for the Caregiver Benefits and Service team.

Essential Duties

• Primary HR reception coverage at the Human Resources front desk area.
• Provides administrative support to Caregiver Benefits and Caregiver Service teams, including management of the HR and Benefits inbox, new Caregiver benefit communications, etc.
• Responsible for generating and distributing status change letters, missed benefit premium deduction invoices, and life insurance benefit change letters, along with including benefit documents as part of the letter process.
• In a timely and accurate manner, receive, record, and deposit cash receipts received from caregivers or vendors on behalf of the department by following department specific procedures.
• Oversees the ordering and distribution of office supplies for the Human Resource Department.
• Coordinates input, reviews for accuracy, records changes, and may generate reports for items such as benefit census, union information requests related to benefits, missed benefit deduction payments, incident only Caregiver injury reporting, etc., entering information into the HRIS/Benefit vendor/Work Comp TPA systems, etc.
• Process initial step of the termination process, unemployment claims, and QMCSO questionnaires.
• Process tuition reimbursement requests including RN to BSN, nursing certifications, and professional certifications.
• Review new employee files including entering license, education, and emergency contact information into HRIS system.
• Participates in and/or coordinates items for special projects such as new caregiver orientation, open enrollment, resident orientation, benefit plan audits, HRIS system change testing, new benefit plan/options implementation and roll-out, transition of newly acquired entities, etc.
• Evaluates processes and implements changes on a continuous basis to improve productivity, efficiency and accuracy of work.
• Provides Caregiver Benefits related trouble shooting and problem resolution assistance to Caregivers.
• Acts as a liaison between Human Resources, other Health System departments, and caregivers regarding Human Resources issues.

Job Requirements

General Requirements	* Completion of Sparrow Service Champion, or equivalent customer service program, within 6 months of hire/transfer into the role.
Work Experience	* Excellent customer service. * Knowledge of and experience in a human resources office. * Excellent writing and editing skills for multiple media channels and formats. * Experience with HRIS systems and Access databases.
Education	* Associate degree in Human Resources, business, or related field and minimum of one year experience working in Human Resources OR High School Diploma/GED and three years experience working in Human Resources.
Specialized Knowledge and Skills	REQUIRED: * Able to interact effectively with all levels of personnel, including leadership and external liaisons. * Must be flexible in order to respond quickly and positively to shifting demands and opportunities; able to work under tight deadlines and handle multiple, detailed tasks. * Able to follow directions and work independently as well as within a team environment. * Able to be a proactive self-starter who understands the details within a much larger context. * Must pay attention to details and have the ability to follow up and follow through. * Demonstrates a positive, proactive, and self-directed approach. * Demonstrates strong problem-solving skills. * Able to plan, organize, and carry out multiple related activities. * Able to work in a multi-department environment. * Able to work effectively in a culturally and educationally diverse environment. * Must be proficient with MS Word, Excel, Access and Outlook * Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job. PREFERRED: * Bachelor’s degree in Human Resources, business or related field * Experience with benefits administration * Experience with Lawson HRIS software